ScottMadden Conducts Talent Management and Shared Services Trends Survey

Talent Management and Shared Services Trends Survey Reveals Leading Practices for Attracting, Retaining, and Developing Talent

Online PR News – 02-April-2012 – Atlanta, GA – ScottMadden, Inc., linked forces with The Shared Services and Outsourcing Network (SSON) to engage participants in a survey ScottMadden developed on talent management for shared services organizations and other shared services trends. This survey revealed noteworthy trends and diversity in the use of talent management strategies in shared services and the use of other shared services infrastructure.

This first cycle of a multi-year study of industry-specific trends in talent management and shared services, titled Talent Management and Shared Services Trends, captured the current state of talent management practices in shared services, as well as the degree to which organizations are currently utilizing practices. The study dove deep into examining tactics for attracting talent, engaging and retaining talent, and developing talent. The survey also included questions about global models, governance, and use of other shared services infrastructure. Survey respondents included more than 70 shared service services professionals who could request an electronic copy of the final survey report.

“While we see strong evidence of the use of effective talent management strategies, there is wide diversity in the extent of use and manner of use of various talent management tactics and programs,” said Karen Hilton, director at ScottMadden.

Other findings of the study included:

• Regular communication is ranked as the most effective tactic for engaging employees and building culture in SSOs
• Non-monetary factors rate higher than monetary factors as key drivers for retaining talent
• SSOs find success with internal candidate sources, such as internal postings and employee referrals, among other external sources of new hires
• Succession planning is used to a limited degree by most SSOs, but the extent of use varies significantly

For more information about survey results, please submit a request to

ScottMadden has been helping clients create greater value for their corporate and shared services organizations for nearly 30 years. Our highly efficient, collaborative teams employ measurable, award-winning methods and deep cross-functional expertise to improve operational performance.

About ScottMadden, Inc.
ScottMadden is a management consulting firm delivering customized, practical solutions for clients in energy, clean tech and infrastructure, corporate and shared services, and the federal government. Our collaborative, small-team approach, coupled with deep content knowledge, experience, and insight, delivers an exceptional consulting experience and superior results. To learn more, visit | Twitter | Facebook | LinkedIn

About Shared Services & Outsourcing Network
The Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals worldwide. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online. SSON focuses on developing its members through providing training, tools, and networking opportunities. Our staff works from international offices in New York, London, Singapore, Sydney, Johannesburg, Berlin and Dubai to research current trends and developments in shared services.

Media contact:
Mary Hall