The Connection answering service has been conferred the prestigious Customer Interaction Solutions 2011 MVP Quality Award.
Online PR News – 02-April-2012 – Burnsville, MN – Burnsville, Minnesota, March 29, 2012– The Connection®, an outsourced, U.S.-based contact center company, was recently named as a Silver MVP Quality Award winner by Customer Inter@ction Solutions® magazine, the leading publication in CRM, call centers and teleservices industries.
Customer Interaction Solutions, the leading publication in call center industry news, once again recognized companies that have exemplified the highest commitment to quality, excellence and customer service with the MVP Quality Award.
Cheri Helder, the Director of Training and Quality at The Connection said, "All of our call centers have worked hard to maintain consistent quality scores throughout the year. Our call centers focus on meeting and exceeding client quality objectives."
About The Connection
The Connection® is an award-winning, U.S.-based live operator call center and service agency. Since its inception in 1981, The Connection has evolved into one of the largest outsource call center service agencies in the country, as well as one of the leaders in quality and performance. The Connection provides customer service, technical support and sales via phone, email response, live web chat, social media monitoring and interactive voice response (IVR). The Connection has multiple contact centers located across the nation in Minnesota, New York and Illinois. www.the-connection.com