Infosec-Support to provide customers with multi-channel technical support, self-service tools and access to interactive forums and technical resource knowledge base.
Online PR News – 29-March-2012 – 28 March 2012 Basingstoke – Infosec Technologies, one of the UK’s leading implementers of information security solutions and services, is launching Infosec-Support, a new web-based technical helpdesk service.
With the growing adoption of cloud-based security services (SaaS) resellers will need to focus more on their value-add, specifically business and technical consultancy and full service support. To meet this need, IT Security and Networking Reseller, Infosec Technologies has invested in an interactive online customer support portal.
Customers will access the portal via a link on the company’s website or by using a dedicated email address. The portal can be used to raise a ticket, check the ticket status and access the technical knowledge base to find answers to common questions. Users can also join one of the discussion forums to receive and share information, view the latest product and service news items and check out the ‘tips and tricks’ section. In addition, Infosec Technologies will use the portal to gather product and service feature requests.
Using the built-in intelligent workflow, Infosec-Support automatically converts customer emails and portal requests into support tickets which are routed to the technical support team. Although similar to many other help desk applications, Infosec-Support provides users with additional support and resources such as self-service tools and access to discussion forums.
Pete Sherwood, Managing Director, Infosec Technologies commented, “In addition to efficiently resolving technical issues and concerns, our aim is to enable effective knowledge transfer and provide a forum for discussion and customer feedback”.
Infosec-Support will allow Infosec Technologies to offer an interactive and measurable level of customer service as well as providing a one-stop technical information resource for its customer community.
About Infosec Technologies:
Founded in 2005, Infosec Technologies is a technically-led IT Security and Networking reseller with a mandate to not only keep their clients secure, but to enable them to maximise the benefits of their investment from a business perspective. The company’s goal is to quite simply help organisations manage their exposure to risk. Infosec Technologies has relationships with established and new-entrant vendor partners to ensure clients are offered the right solutions to meet their specific needs, whether these be on-premise, hybrid and/or cloud-based. With an impressive customer base across all vertical sectors and size of organisation, Infosec Technologies has the expertise, experience and partner relationships to meet the most demanding IT Security and Networking requirements.