Text message ordering service is convenient for customers and saves time and money for businesses.
Online PR News – 10-February-2010 – – SAN FRANCISCO, February 11, 2010 – Mosio, Inc., developers of interactive text messaging and mobile web applications, today announced the deployment of their mobile text messaging customer service solution by Laundry Locker, San Francisco’s premiere on-demand dry cleaning service with 488 service locations throughout the Bay Area.
The combination of Mosio’s product offerings and agency services assisted Laundry Locker in identifying, strategizing and implementing a mobile customer service solution that provides the greatest convenience for customers to submit their orders instantly via text messaging. Mosio worked with Laundry Locker to integrate a mobile solution into their existing customer management software.
Laundry Locker customers leave their dry cleaning in secure lockers 24 hours a day, at any of the 488 self-service drop-off locations, and send a text message to schedule a pick-up. Mosio’s technology associates the text message order with the customer’s Laundry Locker account profile, so Laundry Locker knows which locations require pick-up and when the order was submitted.
“Convenience and quality is at the heart of our company,” says Arik Levy, President of Laundry Locker. “Integrating Mosio’s mobile technologies to save time and increase our business efficiencies lets us offer unmatched service and quality to our customers.”
SMS text messaging is an ideal medium for companies that want to increase sales and customer satisfaction by being mobile-accessible. Text messaging provides customers with an immediate channel to submit orders, ask questions and give feedback without having to fill-out forms, visit a website or wait on hold.
“Text messaging solutions give businesses the opportunity to respond to customer needs for quick, easy communications” said Noel Chandler, Mosio CEO. “Laundry Locker’s use of our mobile text messaging CRM technology provides an efficient solution to manage customer orders.”
Laundry Locker is the first dry cleaning company in the United States to offer customers a solution to submit orders via text messaging.
About Laundry Locker
Launched in 2005, Laundry Locker® was built with the explicit goal of providing customers with the most convenient, easy and high quality way do their laundry and dry cleaning. Sophisticated technologies allow customers to submit orders for pick-up online and via text messaging, indicate their preferences, track their laundry and dry cleaning, and receive updates via email and text messages once it has been delivered to their locker. For more information visit www.laundrylocker.com.
Mosio is a mobile technologies agency providing messaging and mobile web solutions for businesses and organizations to connect with customers who are on-the-go. Mosio provides interactive mobile strategy and development services utilizing text messaging and mobile web applications to amplify marketing programs, increase business efficiencies and drive information engagement. www.mosio.com