NextGen Awarded 2012 Top Ophthalmology EMR User Satisfaction Honors In Black Book Rankings Survey

As thousands of physician practices still scramble to select and implement records systems, current adopters identify the firms that delivered on implementation success, productivity, outcomes. meaningful use achievement and crucial stimulus fund requirements.

Online PR News – 23-February-2012 – – Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked Electronic Health and Medical Record organizations for 2012. As part of a special research focus on several specialty physician EMR users, Black Book announced those vendors with the highest scores in customer experience in the areas of Document Management, Practice Administration and Revenue Cycle Management, E-Prescribing, and Accessibility.

The EMR market is expected to grow an average of nearly 20% annually, primarily because of the government's meaningful use incentive program, but the marketplace has become quite crowded, and overall usability is the main factor that will keep vendors competitive.

The electronic medical record market is expected to increase to $6.1 billion by 2015, up from $2.2 billion in 2009, according Black Book Research. There are more than 1,000 EMR providers in the market.

NextGen achieved the highest client experience and customer satisfaction scores in the Ophthalmology specialty practice group, based on the aggregate client experience and customer satisfaction scores on eighteen key performance indicators.

Other top scoring Ophthamology EMR specialty vendors include Acentec, Bizmatics, ChartLogic, CureMD, EyeMD EMR, Eye Teknix, EZ Chartwriter, First Insight Maxim Eyes, Greenway Medical Technologies, HCIT, Integrity EMR, IO Practiceware, Management Plus, MD Teknity, Medflow Complete, ODOS, OmniMD, Penn Medical Informatics Systems and SRS Soft.

"High performing vendors have emerged from the pack as practice implementations succeed and fail," announced Scott Wilson, Partner of Black Book Rankings. Full results can be found on for 2012

Black Book Rankings surveyed over 70,000 healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EMR users, media, investors, quality minded vendors, and prospective buyers of EMR/EHR software with a comprehensive comparison of the industry's top respected and performing vendors. Black Book Rankings employs detailed key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

EMR is a part of healthcare information technology that is used to make paperless computerized patient data in order to increase efficiency of hospital systems and reduce chances of errors in medical records. A substantial growth rate (more than 16%) of the U.S. healthcare IT spending and the government initiatives towards development of a nationwide healthcare information network are expected to push EMR implementation across the healthcare sector in the U.S. The rising demand for the healthcare cost containment and need to improve the quality of healthcare service are driving the growth of the EMR market in the U.S. The U.S. EMR market is expected to grow from $2.2B in 2009 to $6.1B in 2015 at an estimated CAGR of 18.1% during the forecast period 2010-2015.

Web-based EMR systems are gaining traction with smaller healthcare practices and private physician practices due to lower implementation costs, the report stated, while hospitals and other large healthcare practices typically use client-server based EMR systems, which comprise roughly 76 percent of the EMR software market. The development of interoperable EMR solutions is also the biggest focus among companies in the market.

Though large-sized healthcare practices prefer on-site/client-server based EMR systems, web-based EMR solutions or ASP models are gaining higher popularity within the small sized healthcare practices and private physician offices.
For comprehensive research and ranking data on medical and surgical specialties, consult for the latest customer experience results.


About Black Book Rankings:
Black Book Rankings is a division of Brown-Wilson Group, Inc. a full-service market research and public opinion research company. Founded in 2002, the company today serves a wide variety of prominent national and international clients. Brown-Wilson offers complete quantitative and qualitative research services, excelling in the design of customized surveys and research approaches to meet specific client needs. Over the years, Brown-Wilson has become adept at understanding the unique needs and issues of the broad spectrum of industries it serves. The company also has a special understanding of the unique survey research requirements for the world's ethnically diverse population.

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