Six Elite Electronic Medical Records Firms Awarded Top Customer Satisfaction Honors

Surveyed EMR users narrowed down an elite group of systems vendors across eighteen probing key performance indicators from a field of over 700 qualified healthcare software firms.

Online PR News – 23-February-2012 – – Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four month user poll to determine the highest ranked Electronic Health and Medical Record organizations for 2012. As part of a special research focus on several specialty physician EMR users, Black Book announced those vendors with the highest scores in customer experience in the areas of Document Management, Practice Administration and Revenue Cycle Management, E-Prescribing, and Accessibility.

The EMR market is expected to grow an average of nearly 20% annually, primarily because of the government's meaningful use incentive program, but the marketplace has become quite crowded, and overall usability is the main factor that will keep vendors competitive.

The electronic medical record market is expected to increase to $6.1 billion by 2015, up from $2.2 billion in 2009, according Black Book Research. There are more than 1,000 EMR providers in the market.

Based on the aggregate client experience and customer satisfaction scores on eighteen key performance indicators, the top ranked electronic health records systems for 2012 include by practice size:


Other top scoring vendors include Allscripts, AmazingCharts, Bizmatics, Epic Systems, GE Healthcare, Cerner, McKesson, Practice Fusion, Vitera (Sage), athenahealthcare, eClinicalWorks, eMDs, SRS Soft, gMed, Medinformatix, ChartLogic, Henry Schein Medical Micro MD, Sevocity, SOAPware, Waiting Room Solutions, Praxis, Spring Medical, ComChart, Dr First/Rcopia, Streamline MD, Nightingale. SimplifyMD, Sequel Systems, Siemens, CPSI, MediTech, Polaris, Raintree and Ingenix.

"High performing vendors have emerged from the pack as practice implementations succeed and fail,"announced Scott Wilson, Partner of Black Book Rankings. Full results can be found on for 2011 and 2012.

Black Book Rankings surveyed over 70,000 healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EMR users, media, investors, quality minded vendors, and prospective buyers of EMR/EHR software with a comprehensive comparison of the industry's top respected and performing vendors. Black Book Rankings employs detailed key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.

EMR is a part of healthcare information technology that is used to make paperless computerized patient data in order to increase efficiency of hospital systems and reduce chances of errors in medical records. A substantial growth rate (more than 16%) of the U.S. healthcare IT spending and the government initiatives towards development of a nationwide healthcare information network are expected to push EMR implementation across the healthcare sector in the U.S. The rising demand for the healthcare cost containment and need to improve the quality of healthcare service are driving the growth of the EMR market in the U.S. The U.S. EMR market is expected to grow from $2.2B in 2009 to $6.1B in 2015 at an estimated CAGR of 18.1% during the forecast period 2010-2015.

Web-based EMR systems are gaining traction with smaller healthcare practices and private physician practices due to lower implementation costs, the report stated, while hospitals and other large healthcare practices typically use client-server based EMR systems, which comprise roughly 76 percent of the EMR software market. The development of interoperable EMR solutions is also the biggest focus among companies in the market.

Though large-sized healthcare practices prefer on-site/client-server based EMR systems, web-based EMR solutions or ASP models are gaining higher popularity within the small sized healthcare practices and private physician offices.

For comprehensive research and ranking data on medical and surgical specialties, consult for the latest customer experience results.


About Black Book Rankings:
Black Book Rankings, a division of Brown-Wilson Group, annually evaluates leading healthcare/medical software and service providers across 18 operational excellence key performance indicators completely from the perspective of the client experience. Independent and unbiased from vendors’ influence, Over 300,000 healthcare IT users are invited to contribute. Suppliers also encourage their clients to participate to produce current and objective customer service data for buyers, analysts, investors, consultants, competitive suppliers and the media. Contact Douglas Brown, Managing Partner 727.953.3355 or

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