Scope ME to provide customized 24/7 technical support to A10 Networks' customers in the region
Online PR News – 27-January-2012 – – Dubai, United Arab Emirates - A10 Networks™, the technology leader in Application Networking, has named Scope Middle East (SCOPE ME), a leading speciality distributor and technology solutions provider in the Middle East, as its authorized support provider for the region. This development further strengthens the relationship between the two companies who had signed a distributorship agreement in September 2011.
As per the arrangement, Scope ME will provide support contracts and professional services to A10 Networks' wide customer base in the Middle East. These support contracts can be customized to suit the requirements of each individual customer.
Mark Edge, Sales Director, EMEA, for A10 Networks indicated the importance of the agreement and its strategic implications in consolidating the company’s position in the Application Delivery Controller (ADC) market in the Middle East which is valued at over $20 million (AED 73 million) annually. “We entered the region with the intention of rapid market capitalization. Signing Scope Middle East on as a distributer in 2011 was the first step towards this goal. Differentiating ourselves by providing superior and highly dedicated customer support was the next logical phase.”
“We have experienced first-hand Scope Middle East's technical expertise and professionalism. They already have a well-established support center and extensive experience in security and networking products and we believe that our customers stand to benefit greatly from this,” he said.
Scope ME already handles hundreds of support contracts with customers in the region from various segments of industry such as telecom, government, education, internet service providers etc. The certified engineers, who have extensive networking and security experience, are capable of providing 24/7 support via telephone, web and email in multiple languages including English, Arabic, Hindi and Urdu. In addition, customers can opt for a dedicated support engineer.
“We are extremely excited to build upon what has already proved to be a mutually beneficial relationship. There has been a good reception to A10 Networks’ AX Series solutions in the region and as a value-added distributor; we have worked closely with a number of their customers. Our contact center engineers have been trained and certified by A10 Networks and we are all geared up to provide world-class support,” said Mr. Fadi AbuEkab, Chief Executive Officer of Scope Middle East.
SCOPE ME is one of the Middle East’s premier technology solutions providers. Its vendor base includes well known leading global technology vendors like Blue Coat, Legrand, Kaspersky, SpliceCom and intranet technology specialist Adenin Technologies.
About Scope Middle East
Scope Middle East (SCOPE ME) is a leading regional specialty distributor of advanced information technology solutions in the Middle East and North Africa. Founded in 2000, SCOPE has particular expertise in advanced network technology and security solutions. SCOPE ME value-add distribution delivers cost effective services across the Middle East and North Africa through its sales force, technical expertise, logistics services and partner channel. Our mission is to help partners develop and remain at the cutting edge by proposing a unique hardware and software portfolio and an offer of compelling commercial and technical services.
Thanks to the competency and expertise of our teams, we help our partners to master the most advanced technologies, and define the best solutions for their end customers, thereby contributing to their differentiation, development and, ultimately, their success.
Listening to our customers and vendors, we build up a transparent relationship of confidence with them. We are constantly on the lookout for the intelligent and innovative solutions that best serve our partners. For more information, visit http://www.scopeme.com
About A10 Networks
A10 Networks was founded in Q4 2004 with a mission to provide innovative networking and security solutions. A10 Networks makes high-performance products that help organizations accelerate, optimize and secure their applications. A10 Networks is headquartered in Silicon Valley with offices in the United States, United Kingdom, France, The Netherlands, Germany, Brazil, Japan, China, Korea, Taiwan, Hong Kong, Malaysia and Singapore. For more information, visit http://www.a10networks.com
ACOS, aFleX, aXAPI, aVCS, Virtual Chassis, SoftAX, SmartFlow, aFlow, aGalaxy and aPlatform are registered trademarks of A10 Networks. All other product and company names herein may be trademarks of their respective owners.
Mr. Yazan Jammalieh
Scope Middle East
Phone: +97150 3224262