Texas-based restaurant chain earns high marks for customer satisfaction multiple years in a row.
Online PR News – 16-January-2012 – – For the second straight year, Kublai Khan Crazy Mongolian Stir Fry has won the prestigious CMUS Talk of the Town customer satisfaction award in the Restaurants category. In both 2010 and 2011, the Texas-based restaurant chain excelled in customer service, earning a 4-star rating for customer satisfaction.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S., honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers and converted into a star rating; only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
Established in July 2008, Kublai Khan Crazy Mongolian Stir Fry now has three locations in Houston, Katy and Sugar Land, Texas. The restaurant takes its cuisine style from the tradition of Genghis Khan and his Mongolian warriors who, as legend has it, sliced meat and vegetables with their swords and then cooked their meals on their upturned shields over a bonfire. “At Kublai Khan, we revive this ancient tradition by offering one of the world’s most original dining experiences — the Mongolian grill,” says Will Brannon, general manager of the Katy restaurant.
At Kublai Khan Crazy Mongolian Stir Fry, diners can become stir-fry masters, creating their own dishes. Customers select their own meats and vegetables and then choose from a selection of sauces, spices and oils to season their food. Then the cooking is left to the chefs while customers relax and wait to try their creations.
“Kublai Khan Crazy Mongolian Stir Fry’s mission is to enrich the lives of our guests, our employees and our owners,” says Brannon. “We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource and that our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every customer, every time.”
Legendary service is the cornerstone of the restaurant, which is demonstrated by its consecutive Talk of the Town Customer Satisfaction Awards, among other awards. “Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about,” says Brannon.
Ultimately, what sets Kublai Khan Crazy Mongolian Stir Fry apart is the attention it gives to each and every detail. “We truly care,” says Brannon. “We believe that good enough isn’t. We never stop trying to do better, no matter how good we are. We constantly strive to raise the bar.”
Kublai Khan Crazy Mongolian Stir Fry’s Houston restaurant is located at 13708 Northwest Freeway and can be reached at 713-690-2244. The Katy restaurant is located at 20940 Katy Freeway and can be reached at 281-398-3658. The Sugar Land restaurant is located at 15830 Southwest Freeway and can be reached at 281-565-7277. For more information, go online to www.kublaikhanstirfry.com. Franchise opportunities are now being offered.
About the Award and Sponsors:
This is the third year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Among the types of organizations and professionals eligible to receive the award are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or online at www.talkofthetownnews.com.
About Talk of the Town News: Talk of the Town News, with parent company Celebration Media U.S., identifies companies excelling in positive customer service feedback, and honors them through its Talk of the Town Awards program.