New version out now!
Online PR News – 14-January-2012 – – BeAnywhere (www.beanywhere.com), a worldwide leader company in cloud-based remote Access Technologies and remote support for professionals and domestic users, is announcing the launch of BeAnywhere’s Support Express new version.
Like the previous versions before, BeAnywhere Support Express 3.5 (BASE 3.5) enables support providers or internal assistance departments with auditing, diagnosis and management features. True to its user friendliness philosophy, the feedback provided by a community with more than a hundred thousand users has once again proved critical in the development of BASE 3.5 new features.
New BASE 3.5 features:
NEW! Technicians can disconnect others. If the maximum number of simultaneous logins is reached, another technician will still be able to login, by disconnecting one of the online technicians. Granular policies define permissions for this feature.
NEW! Panic Mode. BeAnywhere prepares its users for the unexpected: during ten straight hours, medium-range license user will be able to access the BeAnywhere’s entire premium services and enjoy an unlimited number of simultaneous technicians.
UPDATED! Speed enhancements. The applet is up to 50% faster on executing and starting sessions. This is the fastest BASE ever!
UPDATED! New iconography on the viewer. The icons in the viewer component, replacing the old buttons, enable a much easier and intuitive usability.
UPDATED! Visual indication of sessions in the agents. The System Tray icon of the BASE Agents now changes when a remote session has been initiated, providing a visual indication whenever a session is occurring.
UPDATED! Enhanced Restart & Reconnect with autologon. User credentials can now be requested at any time during the session. This procedure is also compatible with sessions without admin rights.
NEW! Deferred Support Tickets. In computers where the BASE Agent is installed, depending on the permissions configured in the Admin Area, users can request immediate assistance or create a support ticket that will be processed at a later time. This feature allows the collection of relevant information about the problem, in the form of a customized survey and also by allowing the attachment of files.
BeAnywhere Support Express 3.5 is, like always, aiming for its customer’s real needs and expectations. “We truly value our user’s community feedback. They send us hundreds of comments and suggestions and that’s exactly the raw material we need to keep on improving our technology. The multi-language support, for instance, it’s a great example of just that. Right now, Portuguese is included, but other languages will be added soon”, stated Pedro Silva, BeAnywhere’s Chief Sales Officer.
BeAnywhere Support Express 3.5 can be downloaded at http://www.beanywhere.com/ba_labs.php.
BeAnywhere (www.beanywhere.com) is a company specialized in cloud computing solutions, with leading products in the remote access, remote support, data security and data leak prevention markets. The target market are companies and end users. Our goal is to provide innovative software-as-a-service solutions, based on exclusive and easy to mange technology, which can be used by companies of any dimension. Founded in 1996, BeAnywhere has offices in three continents, data centers in Europe, Asia and United States. Our international sales, development and support teams work around the clock to provide our clients simple, complete and safe solutions that assure the maximum return in investment. BeAnywhere belongs to Leading Capital (www.leadingcapital.com), a group with interests in information Technology and Media.
For more information:
Phone: +351 210 441 550
Mobile Phone: +351 961 509 212
Fax: +351 707 500 787