Online retailer IvoryEgg.com has improved its customer service by adding a live chat feature to its website.
Online PR News – 20-December-2011 – – Online retailer IvoryEgg.com has improved its customer service by adding a live chat feature to its website.
The live chat uses a ‘widget’ from Zopim.com. The widget is visible at the bottom of each page on www.ivoryegg.com, and lets customers type in questions and get quick answers. There is no need for shoppers to install any additional software.
Making the online shopping experience faster and better, the live chat service can be used to contact IvoryEgg.com if customers have any questions before buying an item. It can also be used to get in touch with the company if shoppers need any help after their purchase.
“With live chat, our customers have another way to contact us, and means they can get immediate answers to their questions without needing to make a phone call,” says Jonathan Vincent, managing director at IvoryEgg.com. “Customers can reach us in whatever way suits them best: email, phone, Facebook, Twitter or live chat.”
At present the service is available on the company’s website, www.ivoryegg.com, during normal UK business hours (between 9am and 5pm).
The broad IvoryEgg.com product range is backed up by excellent customer service, and it aims to give customers the easiest and quickest online shopping experience of any technology retailer. Its website shows product availability in real time, so customers can be sure that whatever they order is in stock. The company provides next day delivery, and offers a money back guarantee in the event of any problems. IvoryEgg.com complies with the Distance Selling Regulations, to ensure consumers get a safe and reliable service.
IvoryEgg.com offers an extensive range of top brand consumer electronics and office products for home or business use. Cheap netbooks, laptops, computer products, tablet PCs, networking supplies, TVs and home entertainment are all available at competitive prices. IvoryEgg.com prides itself on the highest levels of customer service, with a 7 day no quibble money back guarantee.