LG Networks, Inc. Managed Solutions Promotes Customer Service in Busca-Ayuda.coms’ IT Environment
12/15/2011

As one of the most trusted Hispanic Search Engine and Web Portal in North America, Dallas-based Busca-Ayuda.com knows that the key to success in their industry is superior customer service – face-to-face as well as behind-the-scenes. “By having LG Networks, Inc. manage our IT infrastructure; Busca-Ayuda.com is able to give the business and business technology the attention it needs” Says Michael Gonzales CEO of Busca-Ayuda.com.

Online PR News – 15-December-2011 – – As one of the most trusted Hispanic Search Engine and Web Portal in North America , Dallas-based Busca-Ayuda.com knows that the key to success in their industry is superior customer service – face-to-face as well as behind-the-scenes. “By having LG Networks, Inc. manage our IT infrastructure; Busca-Ayuda.com is able to give the business and business technology the attention it needs” Says Michael Gonzales CEO of Busca-Ayuda.com.

LG Networks was invited to perform as assessment of Busca-Ayuda’s IT situation. They proposed an aggressive remediation plan that included ensuring the security of their network; standardization of the environment (upgrades and replacements of hardware, software and licenses), as well as their policies and procedures across all offices; management of Busca-Auyda's Help Desk; and oversight of all day-to-day IT responsibilities to include Data Backup.

LG Networks understands that it’s critical to reach out to our employees – be a face and a person to them – rather than just a voice on the phone. That understanding is uncommon in a managed services provider.

"LG Networks understands that it’s critical to reach out to our employees – be a face and a person to them – rather than just a voice on the phone. That understanding is uncommon in a managed services provider.” Says Gonzales.

“Improving Busca-Ayuda’ s network reliability and security had a tremendous effect on the company’s productivity and its ability to provide superior customer service,” says Lou Garcia, CEO of LG Networks, Inc. “In addition to bringing all security patches and virus protection up to date, we limited the ability of employees to make changes without proper approvals. Not only does this policy change ensure consistency across the network, it also gives Busca-Ayuda peace-of-mind. They don’t have to worry about the network going down or threats gaining access to the system – we’re taking care of all that for them.”

But the most significant benefit Busca-Ayuda.com has realized by standardizing processes, ensuring security throughout the organization, and looking to LG Networks to provide ongoing Managed Services is the ability to stop worrying about behind-the-scenes operations and start focusing on the business. “Busca-Ayuda.com is committed to doing the right things and the smart things to improve productivity and eventually lower costs,” says Michael Gonzalez. “These IT improvements give us the ability to do more for our clients.”

“The partnership between Busca-Ayuda.com and LG Networks is far from over”, Says Gonzales. Plans are in place for future improvements such as upgrading and virtualization of our infrastructure. In addition, LG Networks' will providing managed IT services and help desk support for the foreseeable future. This commitment between client and vendor is unusual and is due to LG Networks willingness to modify the typical managed services business model.

“I think a big reason why all of these changes have been so well received is because LG Networks really understands the ‘human’ needs of our business, then adapts their managed services methodology to work for us,” says Gonzales. “We’re very relationship-driven with our clients, employees and vendors. It’s less about the technology and more about people. LG Networks understands that it’s critical to reach out to our employees – be a face and a person to them – rather than just a voice on the phone. That understanding is uncommon in a managed services provider.”

LG Networks delivers proactive Managed Network Services, computer and network maintenance services through a flat fee Total Care Service Plans. Designed to reduce companies computer, network, IT costs, increase companies’ profits and mitigate businesses computer business risks, LG Networks’ partner with businesses as their Virtual CIO and IT Department, allowing companies to focus on running their business, not their technology.

LG Networks relationship begins with evaluating the current technology, including infrastructure, hardware and line-of-business applications and vendors. LG Networks’ work with businesses to identify critical business processes, pain points and vulnerabilities. LG Networks then perform a threat analysis to determine business risks. Completing this process allows LG Networks’ to design a Technology Plan that aligns with companies’ long-term business goals.
For more information, visit http://www.lgnetworksinc.com or call 972.528.6546.

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