Program allows contact centers to easily switch to the leading real-time reporting vendor
Online PR News – 08-November-2011 – Charlottesville, VA – Today, Inova Solutions formally announced its customer incentive program. This program allows prospective customers with legacy real-time reporting solutions a simple, cost-effective way to switch to Inova Solutions’ leading reporting solutions. Contact centers of all sizes around the globe rely on Inova Solutions’ products and services because they are easier to use, provide greater flexibility, offer a wider range of inputs and outputs, and include comprehensive service and support.
“Every contact center has different needs so a one-size-fits-all solution is not effective. Inova offers flexible reporting solutions that fit the needs of inbound, outbound and blended centers with anywhere from a few agents to many thousands of agents,” said Mari Mitchell, Vice President of Sales.
To fit the various needs of these contact centers, Inova has developed a threefold incentive program that includes:
1. Multi-point system health review: A quick but thorough analysis is conducted to determine if the current system is meeting the center’s needs; if the technology is up-to-date; and best practices for maintaining a healthy system are provided.
2. Trade-in allowance on the center’s current output devices: The outputs being used in the center will be valued based on Inova’s comparable pricing and a percentage of the value can be applied to any Inova output including call center digital signage, LED wallboards, agent desktop applications and web-based dashboards.
3. Free installation of the core Inova LightLink® middleware: Up to four hours of the core installation will come at no charge.
Inova Solutions will use this program to educate contact center executives and managers about effective real-time reporting solutions, and how to incorporate Inova’s proven solutions leveraging the technology investment that has already been made.
About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.