IT Support London Company, Ziptech Services, Announces Partnership With Trilogy Technologies
10/09/2011

IT support London company, Ziptech Services has announced a partnership with one of Ireland’s leading managed services companies, Trilogy Technologies that will allow Ziptech to resell the ‘edge/point’ portal to companies in the UK.

Online PR News – 09-October-2011 – – IT support London company, Ziptech Services has announced a partnership with one of Ireland’s leading managed services companies, Trilogy Technologies that will allow Ziptech to resell the ‘edge/point’ portal to companies in the UK.

Jim Simpson, managing director of Ziptech is positive about the partnership, the benefits it brings to clients and the increased reach it offers to his own company.

“Trilogy Technologies is really in the same game as Ziptech Services. Through their portal offering, ‘edge/point’ they aim to add value to their clients by giving valuable insights they need into their infrastructure health and performance – information that is not normally easily accessible. The benefits are obviously to pre-empt problems, reduce down time and facilitate informed decision-making that drives efficiencies.”

In more detail the ‘edge/point’ portal provides organisations with an overview of their entire IT infrastructure including incident management, technical support, detailed reporting and change and problem management information. Easy to install and learn, it requires no capital outlay. ‘edge/point’ gives customers the flexibility to choose how much or how little participation they wish to have over the viewing of the health of their infrastructure.

“We focus on keeping clients’ entire technology platforms ahead of the curve, freeing them to focus on the applications that give them a competitive edge. By taking snapshots of key information ‘edge/point’ is able to trend situations over any time period giving a unique angle on how to pre-empt and troubleshoot situations,” says Trilogy Chief Technology Officer, Neil Stone-Wigg.

‘edge/point’ is constantly exploring the infrastructure for potential issues and resolving them before the user even knows about them. Benefits include the ability to achieve better systems performance and less downtime with fewer demands on internal IT resources and staff. ‘edge/point’ gives a seamless end-user experience with visibility into the client’s own infrastructure.

Jim Simpson comments: “We’re very excited to be offering ‘edge/point’ to business in the UK. It has applications for our traditional client base of small to medium sized companies who use Ziptech to provide their IT service - as well as businesses with larger networks who have their own IT departments, but lack visibility of their IT infrastructure.”

“This partnership with Ziptech forms part of our strategic programme to develop partnerships with leading managed service providers on the international stage.” concludes Edel Creely, Managing Director, Trilogy Technologies. “We are delighted to work with Jim and his team in bringing the benefits of ‘edge/point’ to companies in the UK.”

About Ziptech Services
Ziptech Services is an IT Support Company that specialises in IT Services for small and medium sized businesses in the UK.

With offices in London and the Thames Valley, Ziptech provides IT Support for organisations right across the UK and their overseas satellite offices. For more information please visit: http://www.ziptechservices.co.uk/

About Trilogy Technologies
Trilogy Technologies is one of Ireland’s leading ICT solutions and managed services companies. Our high calibre team delivers the smartest technology advice for the best business results. We offer advanced managed services with the added value of our unique customer portal, edge/point, and a full range of ICT solutions including Virtualisation, unified communications, Cloud Computing Services, database management & security services.

We help our clients operate more efficiently with systems that are appropriate for their business needs giving them increased flexibility and reduced costs. With our strategy of service excellence, technology leadership and culture of ambition we deliver the best ICT advice and support so our customers gain a competitive edge. For more information please visit: http://www.trilogytechnologies.ie/