ACT CONSULTANT PUBLISHES ACT! 2012 BOOK
09/26/2011

Karen Fredricks, noted author of twelve books on various CRM software programs, has published her latest book on ACT! for Packt Publishing, the Sage ACT! 2012 Cookbook.

Online PR News – 26-September-2011 – – Karen Fredricks, noted author of twelve books on various CRM software programs, has published her latest book on ACT! for Packt Publishing, the Sage ACT! 2012 Cookbook. ACT! is a customer relationship management (CRM) solution that increases the effectiveness of sales and marketing efforts through automation, social network connectivity, and compatibility with other popular software applications including Microsoft Office. The book, Sage ACT! 2012 Cookbook, is designed to provide step-by-step instructions that enable users to complete each task as quickly and efficiently as possible.

PackT is a British publisher producing cutting-edge books and eBooks for communities of developers, administrators, and new users alike. They take “in-the-trenches” knowledge from experienced software professionals, and distill it into a single, easy to follow book. They offer innovative programs including RAW books that you can download before they’re published and PackTLib that provides access to over 400 books as part of an annual subscription.

According to Fredricks, “The Sage ACT! 2012 Cookbook is my thirteenth book on contact management software and my second book for PackT. The cookbook style is designed to give you simple steps to help you learn new software features. The recipes will show you how to use some of the more advanced ACT! functionality, as well as utilize the new features available in recent ACT! versions. You will learn to use ACT! so that you will be able to transition from being an ACT! user to being an ACT! power-user.”

About Karen Fredricks
Karen Fredricks, President of Tech Benders, is the author of 13 books including seven books on ACT! as well as titles on SugarCRM, Outlook, Outlook Business Contact Manager, and Microsoft Office Live. Fredricks, who has over 20 years of CRM consulting experience, holds numerous software certifications and has an in-depth understanding of the operational, sales, and marketing requirements of businesses in a variety of industries. She is an ACT! Certified Consultant, a Platinum ACT! VAR and a Premier ACT! Trainer A well-known expert in the field of CRM software, she was selected by lynda.com to develop a series of ACT! and Outlook training videos.

About Tech Benders
Tech Benders (www.techbenders.com) specializes in CRM sales and marketing processes, custom ACT! reports and ACT! database repair. Tech Benders maintains offices in Florida and Oregon and uses state of the art tools to remotely support ACT! users throughout the world. Tech Benders works with clients to make them more efficient, effective and therefore more profitable.

For further information, contact Karen Fredricks of Tech Benders at 561-470-5450, Ext 1. To purchase the book go to http://astore.amazon.com/techbendersco-20/detail/184968250X