AIT celebrates 2 years of free live support for translation management systems
Online PR News – 23-September-2011 – – Advanced International Translations (AIT) is celebrating two years of free live support provided to freelance translators and translation agencies worldwide.
Translation management technology provider AIT is the first and only company of its kind to offer live support for its customers. A player in the translation business since 1998, AIT has extensive experience in providing support to translation agencies and freelance translators using its top-notch technologies. Two years ago the company rolled out its new service – Live Support, an innovation on the translation management technology market. Live Support from AIT remains a unique offering in the translation business, provided exclusively by Advanced International Translations for its clients.
Since 23 September 2009, AIT has enhanced its service to clients with high-quality instantaneous support. Users were given the opportunity to hold a real-time chat with the AIT Support Team to immediately fix problems encountered. All freelance translators and translation agencies appreciate the value of time in the translation business. With help from AIT’s free, friendly support, users of translation management systems from AIT have been able to meet their deadlines even in the event of technical problems.
Since the release day of this innovative support technology, Live Chat has proven a tremendous success. Live Support by AIT is efficiently used by both translation agencies and freelance translators around the world. One of the first translation agencies to use chat support by AIT was Delsurtranslations, Argentina. Freelance translator Susanna Probst from Switzerland was also the earliest adopter of the brand new chat support technology by AIT. The effectiveness of interactive live support has been confirmed with all technical problems being fixed within the hour.
AIT Technical Support Expert, Aleksandr Yarosevich, says: “Technical support for translation management systems used by translation agencies is always very specific. Our clients frequently don’t have the time to wait for support experts to receive their e-mails and reply with a full answer. Technical failures at translation agencies often need to be solved urgently and promptly. Our Live Chat system is designed to significantly save the time spent solving user problems. When clients contact us via our Live Chat system, we are able to investigate and fix their problems in the shortest time. The Live Chat system helps to provide immediate answers to various technical questions from installation to customizing our software. AIT’s Support Team is always happy to help our customers to solve any technical problems in an instant!”