Banckle Live Chat now offers free Online Help and Live Customer Support extension for Joomla that enables you to accurately track each visitor, guide them about your products, motivate them to make a decision and the result will be a customer.
Online PR News – 16-September-2011 – – After the initial support of Joomla 1.5, Banckle Live Chat now offers Online Help and Live Customer Support extension for Joomla 1.6 and 1.7. Now you can freely reach-out to your Joomla website visitors in a more personal, customer-driven and collaborative way. Banckle Live Chat fits right in with Joomla by allowing you to keep track of your portal/website visitors and chat to them interactively - while collecting their system and demographic information as well.
It is fully customizable, pretty light-weight, east to install and requires just a free account at Banckle to complete the integration with Joomla sites. With Banckle Live Chat, you can easily monitor the browsing activities of your website visitors in the real-time, guide them about your products, motivate them to make a decision and the result will be a customer.
Its advanced admin console allows you to perform many important tasks with utmost ease and the inbuilt analytics feature provides you a variety of information to help you monitor your website traffic in a more productive way.
How to install Banckle Live Chat Plugin for Joomla 1.5, 1.6 and 1.7
Step 1- Download the Banckle Live Chat Plugin for Joomla
Step 2- Login to your Joomla administrator’s area, click on Extensions and then Install/Uninstall
Step 3- Upload mod_bancklelivechat.zip and press Upload File and Install
Step 4- On the Extensions menu, select Module Manager and click on Banckle Live Chat
Step 5- select Yes from the Enabled field in the Details area, and In the Parameters area, you need to copy the Banckle Live Chat Widget code in the Banckle Live Chat Widget Code field. And press the Save button
Step 6- Once you have everything configured and installed, you can see Banckle Live Chat widget on your website
How to get Banckle Live Chat Widget Code?
1- First of all, you need to Sign Up with Banckle. (Its free and would not take more than 15 seconds)
2- Once you have a Banckle account you can sign-in to https://apps.banckle.com/
3- After logging in, click Admin in the website header toolbar.
4- From the left panel, click Live Chat and then Department. From the Department toolbar, click Add Department. Name your Department and don't forget to choose a User.
5- Now again From the left panel, click Deployment Widget and From the Deployment Widget toolbar, click Add Deployment, Name your Deployment and choose the already created Department.
6- From the HTML Code tab, click Copy to Clipboard and then press Save to save the Deployment settings.
7- You can now copy this code in Step 5 of Banckle Live Chat Installation.
Newly added articles and documentation pages
- Free Joomla Live Chat Extension, Live Support Plugin By Banckle: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-live-chat-for-joomla-1-6.html
- Download Banckle Live Chat module for Joomla: http://extensions.joomla.org/extensions/communication/live-support-hosted/16732
- Integrate Banckle Live Chat with Joomla: http://banckle.com/wiki/display/livechat/integration-with-joomla.html
- Video Tutorial: Set Up Banckle Live Chat on your Joomla Website: http://www.youtube.com/watch?v=_J_4tyj3ius
Overview: Banckle Live Chat
Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.