One of Utah’s fastest growing companies is looking to hire frontline and technical support representatives. Marketecture is known for its low turnover rate and quality customer service.
Online PR News – 05-January-2010 – – OREM, Utah – Marketecture in Orem, Utah, is currently looking for qualified candidates to join its respected department. While many companies have been experiencing lay offs this past year, Marketecture has done the opposite by growing immensely, especially in its customer support department.
In the past year, Marketecture’s customer support department has grown by 400 percent and expects to increase with additional new hires. Support representatives handle customers’ inquires and resolve issues at hand. Marketecture’s customer support department is unique from other call centers because of its low turnover rate.
“Most call centers experience a high turnover rate due to the monotony of the job, the staleness of the cubicle environment, and heartless management who run the department like a slave ship,” said David Rogers, Director of Client Relations & Services at Marketecture. “At Marketecture, we have an extremely low turnover rate because our employees love to work here and stick with us.”
Rogers said when employees leave the department it is either because they graduated from college or moved up in the company. The low turnover rate is largely due to the fact that support representatives are given opportunities to advance in the company and that Marketecture has a synergetic company culture.
“From the owner down, we’re a group of individuals who love to laugh and enjoy what we do; thus, we hire employees who match our quirky mentality, creating a synergistic team who actually know the employees who work with them,” said Rogers. “Keeping employees motivated and happy is at the core of what we do. Happy employees create satisfied customers.”
Marketecture is regularly incorporating new systems to improve the customer service process. Marketecture’s support team has implemented new client retention programs by recently adding account managers to directly handle various accounts while other systems have been put in place to ensure quality support to customers. This has resulted in a 90-plus percent pick-up rate to ensure quick service to more Marketecture customers at the very first call.
Interested applicants must have a high school diploma or equivalent and be computer literate with the ability to learn customer service software applications. To apply, go to www.marketecture.com
About Marketecture: Marketecture is a web software and search engine marketing company that provides advanced on-line tools for professional services and ecommerce industries. Premier website management platforms include content management, web functionality, web analytics, lead generation, merchant services, e-mail management and other industry-specific tools. In 2009, Marketecture experienced a 300% growth in revenue, making it one of the fastest-growing companies in Utah. For more information, visit www.marketecture.com.