Blue Ribbon Foods has a long history of providing excellent customer service. The company holds an A rating with the Better Business Bureau and holds no open complaints.
Online PR News – 31-August-2011 – – Blue Ribbon Foods has a long history of providing excellent customer service. The company holds an A rating with the Better Business Bureau and holds no open complaints. Clients are given the opportunity to return any products that don't meet expectations. Employees are told to be courteous, helpful and kind to all clients, and they're graded on their customer service skills during their employee evaluations. In short, the company is truly dedicated to customer service, and they prove this dedication through their work and their policies. But Blue Ribbon Foods felt there was one more step to be taken to truly demonstrate their devotion. That's why Blue Ribbon Foods started a Complaints Review Program.
When clients call with a complaint, they're providing a company with a rare gift: The opportunity to improve. A complaint is just feedback. Companies can ignore this feedback and stay at the same level, or they can use that feedback to fine-tune their policies and their products. When companies choose this route, feedback becomes an integral part of the business plan.
Blue Ribbon Foods gets very few complaints, on the whole, because all employees are so focused on delivering a quality product and exceeding the customer's expectations. But when clients do have complaints, Blue Ribbon Foods will log those complaints into a computer system and begin to analyze how those complaints came about. Perhaps it's a product problem. Perhaps it's a process problem. The complaint will be researched, documented and used to make policy decisions. The customer will be called to make sure the problem has truly been resolved.
The Blue Ribbon Foods Complaints Review Program will allow the company to improve its product line and its delivery process. It's a truly revolutionary idea, and clients should be proud to do business with Blue Ribbon Foods. The company truly cares about the clients it serves.