Conn. Auto Insurance Consumers Get Over $180,000 Back in First Half of 2011

Connecticut regulators mediated disputes and reclaimed nearly $2.4 million for all insurance policyholders in the first six months of 2011. encourages consumers to utilize the wealth of resources provided by their regulators.

Online PR News – 29-July-2011 – – The Connecticut Department of Insurance has resolved thousands of complaints from policyholders and convinced carriers to cough up more than $2 million so far this year, Commissioner Thomas B. Leonardi announced this week.

Leonardi urged residents with complaints or questions about auto insurance, health or other coverage to let his department help them resolve their issues.

“Consumers expect their carriers to make good on their promises and the department is here to step in when those promises are not honored,” he said in a statement.

The Connecticut announcement highlights the vital role that state regulators play in working out problems between policyholders and their providers. Regulatory agencies are there to oversee insurers and mediate disputes between those companies and their customers.

State departments also compile records of complaints filed against carriers, which do not provide a complete and detailed picture of the quality of service a company provides but can still be a useful tool for consumers looking for coverage.

Examiners in Connecticut logged more than 3,500 complaints in the first six months of 2011 and resolved nearly 90 percent of them.

The department also helped consumers recover more than $2.3 million that they might otherwise have never seen, officials reported.

The bulk of those claims involved accident and health coverage, which accounted for $888,000, or about 37 percent of the total. Auto claims totaled more than 7 percent, behind homeowner and farmer claims (25 percent), general liability (14 percent) and fire and related coverage claims (10 percent). Life and annuities claims made up about 4 percent.

Examiners processed 1,942 complaints and inquiries and recovered $1.7 million for consumers in the second quarter of 2011 alone, from April 1 through June 30.

In 2010, the department recouped more than $3.3 million for consumers, with almost $1 million of that sum going to auto policyholders.


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