ProVal to offer Remote Engineer Services
08/01/2011

ProVal a leading provider of Managed Services with the cost effective solutions now have launched a distinctive service “Remote Engineer”. Now ProVal can provide your business a remote engineer which can dedicatedly work and support your network and servers.

Online PR News – 01-August-2011 – – ProVal Technologies, a leading Managed IT Services provider catering to the needs of global small and mid-sized businesses announces launch of its remote engineer program.
The world of IT Management has evolved from an onsite model to a remote model with the advancement of software technology and internet infrastructure enablement. Most activities to manage and maintain a server or network are now possible to be performed remotely using secure and auditable software.
ProVal offers a unique service offering to enable enterprises to leverage deep expertise on data center and network management via its remote server engineer offering. The company will offer full-time equivalent engineers to work on a customized schedule for its client partners, just as employees of the client partners, but rather working from the remote NOC operated by ProVal in India. The offering is also service-level-agreement driven, to ensure that core activities entrusted to ProVal are carried out as a service, not simply as staff augmentation.
This service is quite different from the staff augmentation that most offshore players are engaged with. The service offers a full-time-equivalent (FTE), which means that there is an engineer to cover the shift no matter what. ProVal uses advanced documentation, process management, project management, escalation management and reporting around this offering to ensure complete value to the customer.
The scope of work services covered by the remote server engineer is unlimited within the hours allotted to the client partners. This is a big advantage over traditional IT companies which clearly define scope of activities, often leading to increased costs over the long term and a strained vendor relationship.
ProVal’s delivery center is located in New Delhi, India, with advanced infrastructure, security, and offers scalability for growth. The company has experience across a wide variety of technical domains including Microsoft windows server, Linux, Cisco, virtualization, backup and recovery, active directory, Exchange Server, Microsoft Small Business Server, and many other core infrastructure products.