This morning, Hootoo.com Limited Company annouced the debut of online customer service in help center to meet customers needs in instant communicating, which is a win-win project.
Online PR News – 22-July-2011 – – Today (July 22, 2011) is the first day for the trail running of online help center (http://www.hootoo.com/faq.html ) in hootoo.com. The sales manager of hootoo.com, Alex, made a short speech about the debut and bright benefits it may create in the following 2 quarters this morning around 10 o’clock in Hootoo’s business office. “It’s an additional win-win project, truly and designedly, for our dear customers and us in the short and long run”, said Alex in his conclusion.
Hootoo.com who is one of the professional retail suppliers of electronics is based in 700 Aldo Ave, Santa Clara, California, U.S.A. expanding its international warehouses to Europe, Asia saving for North America. Due to wide selection of high-quality, affordable factory-direct price and prompt efficient shipment resulting from international warehouses, though, 5,000 items are granted long-term reputation and popularity in the past ten years, hootoo.com still have some room to improve, especially in online customer service, which is the reason why hootoo.com adds this online help center to informational help center today. Other than fill up the blank of live customer service, there are at least three benefits.
First of all, it’s a shortcut to consulting any encountering problems in the course of purchasing and receiving instant solution for hootoo’s customers. Before applying online help center, there are only two ways for customers to consult, emails or visiting office in person, which are all time-wasting and money-spending. The set sail of online help center builds the instant and straight bridges between CSRs and customers which can surely bring more wonderful shopping experience in hootoo sales platform.
Secondly, for hootoo.com, the open-source of online help center will intensely contribute to collecting much more beneficial information, figuring out more hide and potential problems and improving the capacity of hootoo’s overall operation in every aspect. Additionally, instant communication can speed up placing orders, arranging shipments and solving problems, which can save money and effort for hootoo.com to some extent definitely.
Thirdly, it’s also an indispensable way to set up long-term friendship and business relationship between customers and suppliers. Communication, mainly instant communication can get two strange heart closer, then businesses will become a nature result.
In a nutshell, it’s a mutual beneficial program to add online help center to hootoo’s customer service, the future of hootoo.com is self-obviously brighter.