Alphapage LLC Earns Top Score in National Industry Competition
Online PR News – 21-July-2011 – – Alphapage LLC, a strategic in-bound call center and 24/7 Answering Service provider based in Denver, received top honors in the Association of TeleServices International (ATSI) 2011 award competition, garnering the highest ranking of any telephone answering service provider in the country.
“We are delighted to be recognized as best of the best in this year’s competition, said Joe Bean, Alphapage president. “This award is a reflection of our extraordinary commitment to ensuring the highest level of customer care on every call. Our clients--which range from doctor offices to property management companies to retail ordering services—continue to benefit from the strong customer relationships we are able to generate on their behalf.”
The ATSI competition measures the skills of professional call center agents throughout North America and the UK. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. Alphapage achieved the highest score in the competition for 2011. The company has been ranked in the top tier of answering service companies nationwide for six consecutive years. Independent judges are contracted by the national call center trade association to evaluate message services. “This ‘secret caller’ program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents,” said ATSI President Michael Fultz.
”In today’s business environment, companies need every possible advantage to ensure they are meeting their customers’ needs,” said Graeme Bean, Alphapage executive vice president. “This award recognizes Alphapage’s ability to deliver a competitive edge for the clients it serves.”
Alphapage, based in Denver is a leading provider of strategic, Inbound call center solutions. In business since 1988, Alphapage serves a wide range of customers nationwide, including healthcare, emergency services, financial services, retail, manufacturing, trade professionals, property management and brokerage companies. Alphapage blends some of the most advanced telemessaging technology in the nation and a high commitment to customer care to provide its clients with smarter, more efficient call management solutions that strengthen customer connections, improve operational efficiencies and enhance bottom-line growth.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.