Wis. Auto Insurance Regulators Release New Consumer Resources
07/08/2011

OnlineAutoInsurance.com advises drivers to review new complaint data when deciding between two companies.

Online PR News – 08-July-2011 – – OnlineAutoInsurance.com is advising Wisconsin car insurance consumers to take advantage of two new reports that may help them find the best coverage for the money.

The Consumer’s Guide to Auto Insurance and the 2010 report on consumer complaints and administrative actions will help policyholders and those seeking coverage to make informed decisions, state officials said.

The guide provides information on types of policies, money-saving tips and information on changes to state policy statutes that take effect in November. It also outlines existing coverage laws and lists steps for motorists to take if they get in an accident.

The second report summarizes complaints received last year by regulators involving auto, property and other policyholders. More than 7,400 Wisconsinites contacted the Office of the Commissioner of Insurance (OCI) in 2010 to file complaints.

“Informing the public is a key part of OCI’s mission,” Commissioner Ted Nickel said in a news release. "I encourage consumers to contact us if they need to file a complaint or if they are looking for information on any insurance question."

OCI recovered more than $5.1 million for consumers for issues related to underwriting, claim handling and other issues. Those disputes were split between:

-- Accident and Health: 3,212

-- Property and Casualty: 1,573

-- Auto: 780

-- Life: 463

-- Annuities: 160

Source: http://oci.wi.gov/pub_list/pi-030.pdf

The report identifies insurers who had at least five complaints, wrote a minimum of $100,000 of premium and had a complaint ratio exceeding the statewide average for that policy category.

Officials pointed out that a complaint does not necessarily indicate any wrongdoing on the part of an insurer. Many disputes stem from frustration or misunderstanding between consumers and their providers, officials said.

But the number of complaints against a company can be an important factor for consumers to consider, along with cost, reputation and the competence of agents.

In addition to reclaiming benefits, OCI took 59 administrative actions against companies and demanded $2.2 million in forfeitures.

To read more about this and other car coverage issues, go to www.onlineautoinsurance.com/wisconsin/" target="_blank" class="highlight_link">http://www.onlineautoinsurance.com/wisconsin/ where visitors will find informative resource pages and a quote-comparison generator that can assist them in efficiently comparing policy prices.

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