Technology automatically calls utility field service and other employees to track and fill available work opportunities
Online PR News – 04-July-2011 – – Columbus, Ohio, June 30, Twenty First Century Communications (TFCC), a leading provider of automated voice and technology solutions, announces the launch of their latest technology solution for electric utilities. Called Crew Connect, the solution is an Internet-based phone list calling tool that automates the utility crew call out and job-fill function.
By replacing time-consuming manual phone calls, Crew Connect saves precious time and helps utilities restore power faster. Crews get to the job faster, and operations staff is free to handle more important tasks.
Part of the challenge of successfully managing utility crew callouts is that utilities are forced to dedicate resources to making slow and time-consuming manual phone calls at the same time those resources are needed for service restoration activities. Using Crew Connect helps lead to faster service restoration by rapidly making calls through an automated process, freeing dispatchers or administrators from manually making dozens or even hundreds of phone calls. Crew Connect also generates easy-to-find and easy-to-read call documentation. Online reports show who was called, who answered, who declined work or hung up, and who will report to work for each job.
According to Greg Ablett, TFCC’s business leader, Crew Connect holds tremendous time savings value for utilities by quickly sending messages to hundreds of crew members. Crew members respond as to whether they can come in to work. “By replacing time-consuming manual phone calls with automated calls, calls go out quicker and results are reported faster automatically. This in turn helps lead to faster power restoration, “Ablett added.
Crew Connect is simple and easy to use. Calls can be launched anytime from anywhere, whether the user is at home, work or on the road. Crew Connect calls crew members in order by job type until the jobs are filled. The solution incorporates options for callout creation and activation, list management, individual crew status management, callout management, user management and reporting.
About Twenty First Century Communications (TFCC)
By using technology to connect people to information, TFCC solutions quickly receive and send high volumes of time-sensitive communications to the right people at the right time, using most any communication device.
For more than 20 years their suite of web-based, high-speed notification solutions have been the industry standard. Backed by the largest and most reliable telecommunications network in North America, TFCC’s inbound & outbound communication technology is currently in place at over 80 electric utilities as well as hundreds of public safety and government agencies, universities, corporations and health care facilities.
TFCC’s mission is to deliver superior customer service, relentless reliability and innovative technology that connect people when it matters most. TFCC is an affiliate of West Corporation, a leading provider of technology-driven, voice and data solutions. For more information please visit www.tfcci.com.
Twenty First Century Communications Director, Marketing & Communications
Phone: 614.442-1215 ext. 262