Belcentrale who regards customer satisfaction as the biggest promoter of growth, is now using PALLADION for the 1st line support desk to troubleshoot quality issues on the client level, being able now to monitor real-time streams as well as analyzing historical data.
Online PR News – 29-June-2011 – – Berlin, Germany, and Cwmbran, United Kingdom, June 27, 2011 -- IPTEGO and its strategic technology partner SIPHON Networks are pleased to announce a successful deployment of the PALLADION NGN Optimization Suite in Belcentrale's network, a leading small business ITSP of the Netherlands. A forerunner in delivering the best added value to its customers, Belcentrale was looking for the right solution to monitor its VoIP traffic in real-time. Looking for a complex and scalable, but easy to manage system which enables powerful troubleshooting, PALLADION was the right match in many ways. Designed to reduce customer churn, streamline network management costs, and protect current revenue, the PALLADION NGN Optimization Suite is a real-time network intelligence suite that increases the Return-on-Investment (ROI) for VoIP, LTE, and IMS deployments. This, in addition with its outstanding usability that PALLADION is known and appreciated for, Belcentrale were more than satisfied with the value provided by the solution, as Coert Coomans, CEO of Belcentrale stated: "we liked to diminish our efforts in the monitoring and at the same time we were looking for more information on what's going on in our network. Having relied on in house developed software monitoring tools for over a few years we instantly recognized the quality and features of the PALLADION software suite".
Assisting major CSPs in the supply, delivery and the integration of world class communications technology, SIPHON Networks supported Belcentrale with a proof of concept. Coert Coomans explained that they were very pleased with the responsiveness, focus and knowledge that SIPHON Networks displayed during this POC. „Their support from initial contact to agreement to choose PALLADION over the other solutions we were evaluating, was a major consideration in our selection process“, he said.
IPTEGO provides Next Generation Network optimization. The world’s major Communications Service Providers rely on IPTEGO’s PALLADION software suite to enhance their ROI from IP-based core networks such as LTE, IMS and VoIP. PALLADION analyzes Next Generation Networks from any vendor to provide real-time network intelligence, troubleshooting, customer experience monitoring and seamless integration of third-party products. Utilizing PALLADION allows operators to securely and quickly migrate to IP-based networks, reduce operational costs, generate additional revenue and minimize churn.
For more information please visit http://www.iptego.com
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About SIPHON Networks
Founded in the UK in late 2008 SIPHON Networks Ltd is a leading European Systems Integrator focused on the design, supply, delivery & integration of advanced Voice & Unified Communications technology to enable the delivery of innovative services on a robust and scalable platform.
For more information please visit www.siphonnetworks.com
Belcentrale is a leading provider of VoIP products in the Netherlands. Being an innovative and flexible supplier of digital telephony services, Belcentrale offers a highly valuable customer service for a range of customers including the healthcare sector, energy companies, travel agencies, governmental and educational institutions. Through its relationship with leading partners in the market and its long experience, Belcentrale offers its customers the best technology with excellent support based on a long-term expertise.
For more information please visit http://www.belcentrale.nl/
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