Columbus based Business Process Outsourcing Service Provider recognized again by the Association of TeleServices International (ATSI)
Online PR News – 29-June-2011 – – COLUMBUS, Ohio June 24, 2011 – CMS Customer Solutions is honored to announce their 10th consecutive Award of Excellence. It is awarded annually to top performers in the telecommunications, call center and answering service industry in recognition of outstanding quality assurance and customer service.
CMS is regarded as one of the top outsourcing call centers in North America for providing outsourced customer and emergency call center services. With a score of 93%, well above the required score of 80%, CMS obtained the most highly regarded award from ATSI, the Diamond Award; signifying 10 consecutive Awards of Excellence.
“We strive to be the best in our industry day after day,” says Beau Hamer, President of CMS. “Being the recipient of this award 10 years in a row shows that we are achieving that goal and why we have continually grown through the hard economic times. Our entire organization works hard to make sure that we are providing the most outstanding customer service for all of our clients and their callers.”
Over a six month period CMS was scored anonymously in areas including: client and industry knowledge, courtesy, accuracy and overall quality of service. CMS has been awarded the Diamond Award for 10 consecutive years of outstanding support, well above the minimum required service levels.
Continental Message Solutions is headquartered in Columbus, Ohio and was founded in 1967. CMS provides fully customized support worldwide to organizations in the IT, Healthcare, Property Management, Attorneys, HVAC/Plumbing, Retail, Funeral Homes, and various other industries. Services include 24/7/365 customer and emergency service, virtual receptionist, retail & order support, call-off lines, wake-up calls and are specifically designed to increase efficiency and revenue while reducing organizational costs.
For more information please contact Richard Titus, Director of Operations for CMS via email: Richard.Titus@continentalmessage.com or via phone: 800.369.8908