GuildQuality Honors Specialty Home Improvement with Highest Level of Customer Service Award
Online PR News – 16-June-2011 – – Specialty Home Improvement, a family-owned design and remodel firm based in Escondido, California, is proud to announce that it has been awarded a 2011 Guildmaster Award with Highest Distinction for exceptional customer satisfaction. Specialty Home Improvement was one of 163 home builders, remodelers, developers and contractors throughout North America recognized for their superlative performance.
GuildQuality, an organization that specializes in collecting customer feedback in the home building and real estate industries, awards Guildmaster honors at three distinct levels: Guildmaster, Guildmaster with Distinction and Guildmaster with Highest Distinction. Specialty Home Improvement received the highest form of the Guildmaster award.
To earn a Guildmaster, a company must demonstrate consistently high customer service ratings. According to the GuildQuality website, “In the home building, remodeling, and real estate industry, the average customer recommendation rate for businesses is approximately 70%. In order to receive a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater.”
“At Specialty Home Improvement, our goal is always to exceed the customer’s expectation,” said Sheen Fischer, President of Specialty Home Improvement. “The Guildmaster Award with Highest Distinction confirms the success of our commitment. Our customers always come first, and they always will.”
Specialty Home Improvement has earned perfect scores from its previous customers in all areas of the GuildQuality feedback survey including: Likely to Recommend, Construction Quality, Expertise, Schedule, Budget, Communication and Trust. Specialty Home Improvement proudly displays a link to its GuildQuality profile at the bottom of every page on its corporate website. The company’s GuildQuality profile also includes a list of customer testimonials.
GuildQuality helps companies in the home building, remodeling, real estate and contracting industries solicit and utilize customer feedback by providing surveys to clients after a job is complete. This information is broken down for analysis and provided to the customer on that customer’s individual profile page. The feedback allows companies to determine what they are doing right and where they can improve to increase customer satisfaction and referral rates.
Specialty Home Improvement has been a GuildQuality member since 2009. To learn more about Specialty Home Improvement, visit the company’s website at www.SpecialtyHomeImprovement.com or visit the company’s GuildQuality profile by visiting www.GuildQuality.com and entering “Specialty Home Improvement” into the search field.
Specialty Home Improvement is a family-owned, award-winning design and remodel firm located in Escondido, CA. It provides home remodeling services throughout San Diego and San Diego County. The company’s mission is to provide value, comfort and convenience for clients through personal, caring service and an award-winning remodel process. Specialty Home Improvement is a member of NARI and has received numerous remodeling awards throughout its 18-year history.