With An Eye on Positive Patient Outcomes, Resurrection Health Care Will Utilize Metaphrasis for Medical Interpreting Services.
Online PR News – 08-June-2011 – – Chicago, IL – June 07, 2011 -- Metaphrasis Language and Cultural Solutions (Metaphrasis), a leading Chicago-based language services company, and Resurrection Health Care (RHC), announced a new partnership to provide medical interpreting services for seven Resurrection Health Care hospitals, including Resurrection Medical Center (RMC).
As part of their commitment to a new Language Assistance Services (LAS) Policy, the Resurrection Health Care System requires individual interpreters to be trained as Qualified Medical Interpreters, ensuring they know how to: create a 2-way conversation between the patient and the provider, understand medical and cultural terminology, and much more. To meet new policy standards, Metaphrasis will provide on-site medical interpreting services as well as work with staff interpreters to help Resurrection Health Care meet their LAS goals.
Recent Joint Commission requirements have resulted in many health care facilities taking a hard look at their available language service programs for patients. Chicago-based Resurrection Health Care is ahead of the curve with its new language policy, ensuring increased patient satisfaction.
"Using untrained interpreters is a risk you should not take," says Mireya Vera, System Director of Community Benefits and Diversity for Resurrection Health Care. “Often, family members are used to interpret complex medical procedures and the patient does not receive an accurate description of their situation, nor does the provider receive the accurate patient information critical to a correct diagnosis or treatment plan.
"We are so pleased Resurrection Health Care has selected Metaphrasis to be a medical interpreting partner," said Elizabeth Colón, CEO of Metaphrasis. "It is a personal passion for us to improve patient interactions with medical staff through interpreting and working with organizations that recognize the value of language services."
Colón continued, "When Resurrection Health Care rolled out their new LAS Policy we were thrilled that they not only saw the improvement in patient experience from medical interpreting, but also sought out qualified medical interpreters. With our training program, required qualifications and case matching abilities, we know we will serve the staff and patients at RHC with the quality interpreting services they are seeking. We look forward to growing the partnership and working with staff to uphold Resurrection's desired standards."
In addition to RHC’s 7 hospitals, Metaphrasis will also be providing services to Resurrection nursing and rehabilitation facilities.
"We believe Metaphrasis is a great fit," says Vera. "We always remind hospital staff that if they are having a tough time understanding an LEP patient, the patient is having an even tougher time."
For more information about new industry medical interpreting requirements or Metaphrasis, please visit www.metaphrasislcs.com or call 815-464-1423.
About Resurrection Health Care
Resurrection Health Care is a nationally ranked leader in quality care. Our family of health care services provides advanced medical care and exceptional customer service with compassion and hope. Our hospitals, nursing homes, retirement communities, home health services, behavioral health programs and numerous outpatient services are conveniently located in many Chicagoland neighborhoods. For more information, please visit www.reshealthcare.org.
of the Holy Family of Nazareth and the Sisters of the Resurrection.
A physician-led and patient-focused medical group representing a broad spectrum of both primary and specialty care, Resurrection Medical Group provides accessible, quality care and excellent service throughout the greater Chicagoland area. To find a Resurrection Medical Group physician near you, call 855-RES-DOCS (855) 737-3627 or visit us online at rmg.reshealth.org. Resurrection Medical Group is part of Resurrection Health Care — a nationally ranked leader in quality care that offers a full continuum of services for you and your family.
Metaphrasis is a full-service language company connecting businesses with their diverse clients and community. Language services include onsite interpreting, telephonic interpreting, document translation, cultural diversity training, testing, and consulting. Providing language services is just one way businesses can show their dedication to their clients, employees, and community. Based on a recent company survey, Metaphrasis was rated superior in the areas of professionalism, client service, expertise in their field and trustworthiness in medical interpreting. The company is headquartered in Frankfort, Illinois and may be reached at 815-464-1423, in Chicago at 312-924-1845 or online at www.metaphrasislcs.com. Follow Metaphrasis on Twitter @Metaphrasislcs or Facebook at www.facebook.com/metaphrasislcs.