Jurliss Flowers, an Singapore online florist has a series of customer-oriented measures in place to attract, retain and satisfy customers.
Online PR News – 28-May-2011 – – Ordering bouquets and gifts from a florist is not only about fresh and exotic flowers, flower arrangements, and innovative wrappings. Superior customer service is the key to a successful online flower service.Online florists that have high-end customer service as their prime goal are sure to take a larger share of the market pie. This is because everybody can deliver fresh flowers, but to do it right every time to the exact satisfaction of customers takes a lot of skill and expertise.
In Jurliss Flowers, our offers give much importance to the crucial factors such as special requests, type of flowers ordered, and using only the best quality flowers and accessories available in the market. This ensures that the intended recipient experiences the importance of the gesture in all its intensity.
Phone rings can be boring. It can be particularly irksome if you are put on hold with some dreary music in the background. We who strike to be the preferred Singapore flower shop fully understand your aversion to the sound of phone rings. Three rings are all you have to put up with when you call your Singapore florist. The staff is trained to respond quickly to customer inquiries. The online shop also has a policy to respond to email questions within an hour during work hours and within 18 hours at other times.
Being one of the best florists in Singapore, we have an online chat provision as a thoughtful alternate means of communication with our customers. Trained experts make every effort to understand customer’s precise needs and offer a customized solution that fits perfectly within customer budget. If we feel the need to provide more information to help the customer make the right choice, it is done with the right amount of discretion.Your favorite online florist in Singapore unfailingly delivers within time. You can expect frequent updates on the delivery status which culminates in an automatic email when the delivery is completed. We always request customer feedback as a part of our effort to keep improving the services.
Glitches are an inevitable part of any online service because of the few factors that remain out of control despite the best efforts. As a customer-oriented online flower shop, we have problem resolution on the top of their priority list. All issues are resolved on the same day at the best, but always within three days.
“A problem is an unrecognized opportunity” is a popular saying. This is the unwritten principle on which our flower business operates. Every problem is resolved with the resolute intent of keeping customers happy and satisfied so that they come back for more. As a part of this philosophy, we have developed a credit card refund system that refunds any validated refund request immediately and our manager will always follow up to ensure customers are satisfied and well taken care by our proposed solutions.
To ensure top-quality customer service, we in Jurliss Flowers do a few more things that are basic but uncharted area for other floral service providers in the market. We keep customers updated through regular emails and have a direct-to-management feedback line. We also use regular surveys to know the needs of our customers more intensely.