Derech Eretz deploys online customer self care solution from LogNet Systems for its new Carmel Tunnels toll road
Online PR News – 18-May-2011 – – London, UK (May 16, 2011) – LogNet Systems, a global provider of customer management and billing solutions for multiple play service providers, today announced that the company has extended the deployment of its online customer self care solution for Derech Eretz, the leading toll road operator in Israel.
LogNet Systems recently deployed its Account Manager Suite (AMS), providing online customer self care capabilities for travelers on Derech Eretz’s new Carmel Tunnels toll road. LogNet Systems' online customer self care solution enables Derech Eretz’s Carmel Tunnel customers to independently and securely manage account information, including registering for subscription services, viewing usage (travel) details and paying for invoices.
LogNet Systems’ online customer self care solution creates an important customer payment option and saves Derech Eretz significant operational expenses associated with printing and mailing invoices. By allowing Carmel Tunnel customers to independently manage account information, LogNet Systems’ solution also relieves Derech Eretz call center staff from handling routine customer care tasks and frees time to deal with more complex customer inquiries.
The customer self care capabilities provided by LogNet System are directly integrated into a branded self care portal on Carmel Tunnel’s web site and are an extension of the online customer self care solution currently used by Derech Eretz’s Road 6 (Kvish 6) toll road.
“When we originally engaged LogNet for our Road 6 operation we achieved a rapid return-on-investment,” explained Miri Dvash-Hermoni , CIO at Derech Eretz. “By extending LogNet’s solution, we are enjoying the benefits from the opening of our new Carmel Tunnel toll road operation.”
“We are very pleased to be expanding our relationship with Derech Eretz and extending our online customer self care solution to its Carmel Tunnel customers,” said Taly Eshel, President of LogNet Systems. “Our deployment at Derech Eretz demonstrates how our strong portfolio of customer management and billing solutions can help service providers in any vertical market expand service offerings and reduce operational complexity.”
About LogNet Systems
LogNet Systems empowers leading service providers worldwide to navigate their businesses to greater profits. LogNet Systems’ innovative customer management and billing solutions serve a variety of single and multiple service operations, creating opportunities for service providers to efficiently add new services or merge multiple business lines, while significantly reducing the complexity of operations and associated IT costs. Solutions from LogNet Systems are based on a modular product portfolio that includes billing, rating, product catalog, CRM, self care, e-billing and data analysis. LogNet Systems has designed and deployed over 50 complex customer management and billing solutions for communications, utilities, financial and transportation service providers worldwide. LogNet Systems is headquartered in the United Kingdom and has offices and representation across EMEA, APAC and Americas.
For more information, please visit our web site at www.lognet-systems.com.
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