The White Glove series will showcase AccessDirect's commitment to customer satisfaction.
Online PR News – 16-May-2011 – – OVERLAND PARK, KANSAS: AccessDirect, a leading provider of auto-attendant services, has announced the first in a series of web releases about its “White Glove” brand of customer service. These weekly pieces will demonstrate AccessDirect’s customer focus by featuring unique solutions developed for actual new clients from all sorts of businesses.
“There are many companies that provide products similar to ours,” said AccessDirect President and CEO John Kinskey. “What sets us apart is our commitment to customer service. With AccessDirect, you’re not just entering your credit card on a website and then getting a link to a setup page and an email message with recording instructions. You’re getting a full customer service experience, with knowledgeable salespeople and the best customer service in the industry.”
The White Glove series will showcase AccessDirect’s commitment to customer satisfaction and exhibit the experience, technical savvy, business knowledge, and creativity that it has built with its staff.
“When you call AccessDirect, you’re not calling an outsourced frontline worker who doesn’t know anything about your account or your problem,” continued Kinskey. “You’re calling into our office in Overland Park, Kansas, and speaking to one of our dedicated employees. What’s more, you can call in and speak to the original salesperson or serviceperson from when you set up your account. With AccessDirect, you always get a friendly voice, ready and willing to help.”
Founded in 1997, AccessDirect is a leading cloud-based service provider of virtual PBX auto-attendant services that include call routing, voicemail, find-me/follow-me, voice-to-email, fax-to-email, professionally-recorded greetings, and customized programming. Based in Overland Park, Kansas, AccessDirect serves a national clientele of small, medium and large businesses and provides local numbers in more than 100 markets, as well as toll-free and vanity numbers. For more information, visit www.messagingservice.com.