Staffing Robot furthers their software product offerings to the healthcare staffing industry. Hively measures client satisfaction over email and rewards your employees providing excellent customer service.
Online PR News – 03-May-2011 – – Portland, OR – Staffing Robot (www.staffingrobotonline.com) announced the release of a new client satisfaction and employee rewards system called Hively. Hively is a simple and effective way to measure your client’s happiness and reward your employees for exceptional customer service. Hively helps companies view real time client feedback on the performance of customer service and sales team representatives.
“Hively is a simple and effective product that helps companies measure the satisfaction of their customers,” said Jason Lander, Founder and Chief Promoter of Staffing Robot.” Now you no longer have to guess at how your support team is doing. Hively provides a real time, valuable feedback mechanism that measures your client happiness with every email exchange.”
Hively works through email. Teams are created within a company and users add a personal signature snippet into their email signature. This signature snippet asks a single question with every email exchange – “How Did I Do?” Under the question is a simple rating system in the form of a Happy Face, Satisfied Face and an Unhappy Face that customers can click to indicate their satisfaction with the service provided.
By capturing real time customer feedback, Hively helps companies respond to client feedback in a timely manner. Positive comments can be shared as testimonials and negative issues can be addressed immediately. In addition, Hively helps managers measure the performance trends of their team members and reward them for providing exceptional service.
“We designed Hively as somewhat of a game,” said Lander. “If employees enjoy and have a way to be rewarded for the service they provide, the company benefits as a whole.”
Hively is currently in an exclusive beta. A few companies will be selected to participate in the beta and sign up is currently still open. You can sign up to beta Hively at http://www.teamhively.com/beta-sign-up. To learn more about Hively visit http://www.teamhively.com.
About Staffing Robot:
Staffing Robot will change the way you think about marketing your healthcare staffing company on the web. From creative website and mobile website design, to software applications that will improve your business, to strategic marketing campaigns that work – we help you promote your brand and achieve your goals. We know the subtleties and complexities of the healthcare staffing industry and apply our knowledge to your business objectives to help you be successful. For more information about Staffing Robot, visit www.staffingrobotonline.com or call 971.533.8839.