Edcomm Bankerâ€™s Academy has recently certified 13 Contact Center Staff from a Texas bank through its Customer Service program.
Online PR News – 28-April-2011 – – New York, NY, April 28, 2011 -- Edcomm Bankerâ€™s Academy has recently certified 13 Contact Center Staff from a Texas bank through its Customer Service program. Upon completion of Customer Service for Contact Center Staff, participants gained the knowledge, skills and certification needed to provide quality customer service at their bank.
An engaged customer is the most valuable asset of any organization. Engaged customers assure a business of sustained and profitable growth. Satisfied customers are the first who will continue to repurchase a bankâ€™s products, and the most likely to recommend the Bank to other people. By creating strong bonds through engaging experiences, a bank can go beyond customer satisfaction and brand loyalty to form profitable long-term relationships.
Customer Service for Contact Center Staff, from Edcomm Bankerâ€™s Academy, is an interactive, comprehensive training program that can be deployed as eLearning, Blended or Classroom training. The program teaches contact center staff the skills and abilities they need to provide quality customer service in the contact center at their bank. Customer Service for Contact Center Staff also prepares students to deal with challenging customers by covering the advanced customer service and sales skills needed in the contact center, as well as interpersonal communication skills and telephone sales techniques.
For more information about programs like this, or to find out how The Edcomm Group Bankerâ€™s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Bankerâ€™s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Bankerâ€™s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print-based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Dr. Linda Eagle
Edcomm Bankerâ€™s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA