Netxcell Limited (www.netxcell.com), the pioneers in providing Telecom Application Services, announced the launch of Single IVR (Interactive Voice Response). The Single IVR system is an advanced technology platform that enables corporates, telecom subsrcibers and anyone using the system to do away with multiple IVR platforms.
Online PR News – 27-April-2011 – – Netxcell Launches “Single IVR” – an advanced Interactive Voice Response technology platform
Hyderabad April 27, 2011: Netxcell Limited (www.netxcell.com), the pioneers in providing Telecom Application Services, announced the launch of Single IVR (Interactive Voice Response). The Single IVR system is an advanced technology platform that enables corporates, telecom subsrcibers and anyone using the system to do away with multiple IVR platforms. By using the Single IVR platform customer can now configure all their IVR requirements on this platform - they need not have separate IVR systems for Customer Service, Song Downloads, CRBT (Caller Ringback Tone), and other Value added services.
According to global report on the Speech Technology Market has revealed the IVR market will reach a forecasted $20.9 billion by 2015 ***. Generally, IVR systems are extensively used by small, medium and large companies to re-direct calls to relevant customer service agents to enable them to better serve their customers. IVR systems in themselves help companies manage cost by eliminating the need for setting up call centers and managing it.
However, in this increasingly competitive industry in order to ensure companies remain productive by being able to offer more at lesser cost and cut down on management of infrastructure, the Single IVR system arms the user with tremendous functionality, management and cost advantages.
Commenting on the launch Mr. Debasis Chatterji, CEO – Netxcell Limited said, “The Single IVR solution from Netxcell is an outcome of a cumulative focus on the pain points of both the telecom operators and the customers in order to come up with an effective solution. Netxcell Single IVR system can effectively replace the existing multiple IVR system. A single short code will suffice the entire application which will make it very easy for the customers as well, as it also provides a comprehensive and highly in depth billing system that that will enhance customer satisfaction”
The IVR system has emerged as an alternative to using call centers where the costs are huge and recurring. It replaces the need for agents, supervisors and training to a call center team and therefore cuts down significantly on costs and time to market.
In the current scenario, within the telecom sector, there are separate IVR systems catering to the needs of various service segments like for Customer Care, for CRBT ( Caller Ringback Tone), for song downloads and so on. North America, Europe, Africa and Middle East represent relatively mature markets for IVR which are currently witnessing a rise in the number of IVR upgrades and replacements, especially among large companies with first-generation systems whereas Asia Pacific, Latin America and the Caribbean, on the other hand, represent emerging markets for IVR systems.
Netxcell Single IVR : Benefits & Advantages
To the Operators:
In the case of multiple IVR for different services, telecom operators need to have not only separate hardware components and excess network usage but also separate billing mechanism which causes high overheads resulting in exorbitant charges for the end customers as compared to Single IVR system. The implementation of Netxcell Single IVR also enables an Error-free billing as it reduces the infrastructure mismanagement which may occur in case the telecom operator opts for multiple IVR’s for its different services. The Single IVR helps in generating higher revenues owing to lesser revenue share to individual IVRs and also provides consolidated reports with customer profile which could help in understanding the actual interest of the customer. It provides enablers for application interactivity across multiple delivery channels like Video streaming, USSD Push, etc. to name a few.
To the End Users:
Netxcell Single IVR will make the process of activating or deactivating various services or offerings by telecom operators much simpler and easier to follow for the subscribers as they will have to use a single short code for any service like Customer Service, Song Downloads, CRBT (Caller Ringback Tone) and many others instead of numerous short codes for different services. With the advent of Single IVR, the mobile subscribers will be able to enjoy faster response as they could activate or deactivate any service within seconds.
About Netxcell Limited
Netxcell Limited, a telecom application provider promoted by Prathima group, has been in the forefront of pioneering and developing niche value added products and solutions for the mobile space and productivity enabling solutions for the enterprises. Netxcell’s evolution as a niche telecom application provider, since its inception in 2000, has seen the company deliver cutting edge and innovative technology and content aggregation solution to leading cellular providers across the globe - including pioneering efforts such as cricket on mobile, advertising on mobile, exam results and budget related content.
Armed with a strong equity of proven technology expertise, real-time delivery, global partnerships and understanding of customer requirements, Netxcell is well positioned as a partner of choice to cater to the needs of the dynamic global wireless technology markets.
For further information contact Perfect Relations Hyderabad
Meeta Singh Vishal Thapa