The National Features Edcomm Banker's Academy's Dr. Linda Eagle as Leadership Training Expert
03/22/2011

Edcomm Banker’s Academy’s Dr. Linda Eagle was recently featured in The National Magazine as an expert on leadership training for financial institutions in the UAE.

Online PR News – 22-March-2011 – – New York, NY, March 21, 2011 -- Edcomm Banker’s Academy’s President and Founder, Dr. Linda Eagle, was recently featured in The National Magazine as an expert on leadership training for financial institutions in the United Arab Emirates (UAE). In the article, “Banking on Better Service,” published on March 7, Dr. Eagle shared her 30+ years of experience in the financial industry to address how banks in this region can increase their customer service ratings by providing leadership training for their employees.

According to the article, a recent survey by Ernst & Young found that 10 percent of banking customers in the Gulf Cooperation Council (GCC) have already switched to a different bank because of dissatisfaction, while another 25 percent plan to change later this year. In response, financial companies across the Middle East are teaming up with educational service providers to create customized in-house training programs that teach better communication, problem-solving and overall leadership skills because skilled employees with more product knowledge will ultimately lead to more satisfied customers.

Edcomm Banker’s Academy’s work with Ajman Bank is cited in the article, which explains how together, they have created a new “banking excellence“ program to teach staff members and recent university alums how to deliver high-quality service that can best manage the needs of all if the Bank’s customers. In addition to participating in classroom learning and testing, students of the program spent time in specific banking departments, including retail, compliance and risk. “In their rotation, they would have a very specific assignment and it would include working with others and applying what they learned,” said Dr. Eagle, “We believe leaders are made, not born.”

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 24-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.

Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
Tel: +212.631.9400
Fax: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com