Gurgaon Inbound Customer Service, Outbound Telemarketing, Technical Support and Customer Relationship Solutions Provider, Navigant Technologies Pvt. Ltd., announces expansion goal to 500 seats facility from the current 300 seats by December 2010.
Online PR News – 14-November-2009 – – The Navigant Group of Companies, comprising of the parent corporation and its subsidiary, Navigant Technologies (P) Ltd. and Navigant Technologies Inc. recently announced the expansion goal of their outsourcing facility in Gurgaon, India to an ambitious 500 seater by December 2010. With a vision to be “the undisputed choice for companies looking to outsource by applying cutting edge technology, highest standards of customer service levels and leveraging cost benefits”, and as one of the fastest growing International Call Center Services provider, Navigant Technologies has grown approximately 200% in the last 7 years and still has the ability to add even more seats in the near future as the overseas demand for outsourced business processes such as Inbound Customer Service, Outbound Telemarketing and Technical Support services continue to grow.
Navigant Technologies Group Founder and CEO, Ankur Bhatia commented that he believes that the company is only just really beginning to grow, after going from just 10 seats to currently 300 seats, the result of a resilient and unyielding effort to realize the expansion strategy formulated by the vision-driven CEO and followed diligently for the past 7 years. He also remarked that the new expansion goal to a 500 seater by December 2010 should not be too much of a challenge as the growth momentum of the company had steadily stabilized over the past 2 years. “As a company we are still just getting going! We are continuing to grow our client base as well as our internal development programs and are obviously looking forward to the next 12 months when we cross the 500 seater milestone”, Mr. Bhatia commented when interviewed for this release.
Sanjiv Sood, the General Manager who is currently handling the Indian Operations of the Corporation, and one who has not only grown with the Corporation, but has also contributed to this remarkable expansion and diversification process over the past 7 years commented, “We believe that our investments in advanced technology platforms, data security and specialized trainings and comprehensive quality monitoring mechanism that we have in place have enabled to us to achieve high customer service competency levels. We are now identified as one of the leaders in handling outsourced call center operations, especially for telecom and technology companies for the world over”.
The company, which now takes care of clients from all over US, Canada, UK and Australia, originally started out as an Outbound Telemarketing Consultancy company and developed its Inbound Customer Service and Sales Support services when their existing clients began demanding such support services.
Since the introduction of their popular upgraded IPLC/MPLS based technology, the company has seen an increasing number of small and medium-sized companies, particularly from Canada and the US contacting them to not only help out on the back off side of their business, but also to enjoy the cost-saving benefits that Navigant Technologies' unique outsourcing support has to offer.
“We started out using the upgraded IPLC/MPLS technology for our Outbound Telemarketing needs, and eventually utilized them to support Inbound Customer Service facilities because of the additional business that was acquired in over a trial duration of just a few months through the optimum utilization of the sophisticated IT tool”, commented Digvijay Sinha, the Head IT Support Manager of the Corporation's Indian Operations.
He further added, “Safeguarding our clients' information has always been and will always be our top priority, and we go to great lengths to prove and assure our clients that their information is always safe with us. We are currently using a highly sophisticated Unified Threat Manager, a technology which has Intrusion Detection and Prevention. We also maintain a robust Firewall, Content Filter and Proxy Servers etc.”.
On being asked asked the type of technology used in their Indian Outsourcing facility, Sinha said, “At the moment, we use a highly sophisticated Unified Communications Server which can handle Voice, Data (e-mail, IM etc.) and Fax. This Server has CRM integration and can interface to a ISDN PRI, Last Mile (Copper and Fiber), GSM/CDMA networks and PSTN lines as well”.
The Navigant Group of Companies provide Total Business Outsourcing solutions to clients all around the world which includes Inbound Customer Service, Outbound Sales & Telemarketing, Lead Generation, Global Data Collection and Technical Support Services.
They can be contacted via the following -
India : +91-124-4387150
NA : +1-800-670-0329
UK : +44-208-588-0694