For the third consecutive year, the Managed Print Services Association awards Tigerpaw Software as best MPS Software Provider.
Online PR News – 30-September-2020 – BELLEVUE, NE – For the third consecutive year, the Managed Print Services Association (MPSA) honored Tigerpaw Software as best MPS Software Provider. President & CEO James Foxall accepted the award during a virtual ceremony September 16, speaking to the growth and future of Tigerpaw and the managed print industry alike.
Founded in 1984, Tigerpaw offers an end-to-end software solution which ties all aspects of business—from workflow automation to inventory tools—into a single, robust application. Their devotion to growth and innovation has kept the organization at the forefront of business process management software solutions, a point of pride for Foxall.
“It’s very humbling to receive this award, but at the same time, this isn’t by accident. We push ourselves to continually innovate, and we’re not done yet,” Foxall said. With innovation in mind, Tigerpaw puts strategic emphasis on customer needs. “We’re focused not just on the solution, but also on helping our customers create better businesses.”
The innovations on Tigerpaw’s horizon span from voice integration to a more refined approach to business process automation.
It is because of this commitment to innovation that MPSA President West McDonald proudly honored Tigerpaw Software, noting, “in an industry that can often be a little slow to accept change, Tigerpaw continues to provide world-leading actionable solutions and strategies that help people, even if they are not Tigerpaw customers. Their award submission was filled with innovative ideas and new features that will help drive device and user-level managed print into more businesses than ever.”
Customers Are People
Tigerpaw stands apart in the managed print industry not only as an innovative leader, but also as a dedicated, customer-first organization. Foxall has built his team intentionally with an intense focus on customers and Tigerpaw’s core values: Put People First, Customers are People, Quirky Fun and Friendly, and Always Evolving.
“While we create cutting-edge solutions, in some ways, we’re a very old-fashioned company,” Foxall said. “Being one of the last privately held organizations, we’re still focused on the customer.”
While the customer-first mentality is certainly apparent from the usability of the software itself, customers notice this dedication throughout the organization. Highly-trained experts field every support call in Tigerpaw’s Nebraska office. Customers also enjoy personal relationships with customer advocates, a position Tigerpaw created to empower customers with the best possible experience.
Entering the Managed Print Services Space
This people-first attitude reflects in Tigerpaw’s eager involvement in MPSA. Although the software company only recently broke into the managed print industry, MPSA’s collaborative approach perfectly aligns with Tigerpaw’s mission.
“We saw an opportunity a few years ago to come into this space and it wasn’t just about profit,” Foxall said. “We produce great software and we value relationships—we saw this as a space that needed a good, friendly partner who is invested in their success and taking care of them.”
Understanding the need to create the most progressive and practical product in the market, Tigerpaw has also created a Managed Print Insiders Group, featuring about two dozen key members
“We recognize we cannot do this on our own; we have to be an arm of the dealers,” Foxall said. “We are using that group to create a new ecosystem and over the next year you’re going to see some incredible automation in our product.”
About Tigerpaw Software
Tigerpaw created the only business management software that ties all aspects of your business into a single, robust application. For over 35 years, Tigerpaw has helped converged, integrated technology businesses—in industries such as A/V, managed IT services, managed print, point of sale, security, telecommunications and two-way radio—succeed and grow by automating business processes and managing day-to-day tasks more efficiently. Learn more at tigerpaw.com or connect on the Tigerpaw Blog, and LinkedIn.
About the Managed Print Services Association
The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education, and industry guidelines that unite the different segments of the industry and bring value to all those participating. For more information about benefits and memberships, contact us at firstname.lastname@example.org.