CAA Insurance Company rated five stars

CAA Insurance Company has been rated Five Stars in the latest report issued by Insurance Business Canada

Online PR News – 12-August-2020 – Toronto, ON – Thornhill-headquartered CAA Insurance Company has been named a Five-Star Carrier in Insurance Business Canada magazine’s annual Five-Star Carriers report. The prestigious list recognizes the companies that have received the highest ratings in this year’s broker’s survey of insurance carriers nationwide by consistently providing top-notch service.

IBC asked hundreds of insurance brokers from across the country to rate their carriers on a scale of 1 (poor) to 10 (excellent) across eight categories, from underwriting expertise and quick quotes to competitive rates and claims processing. The highest-scoring companies – 24 in total, up from 16 last year - were awarded five-star designations. CAA Insurance Company received a five-star rating in four categories – Underwriting expertise, Product training and marketing support, Competitive rates, and Speed in providing quotes.

CAA Insurance Company is a subsidiary of CAA Club Group and is a standard property & casualty insurance underwriter. Headquartered in Thornhill, Ontario, with employees across Ontario, British Columbia, Manitoba and the Atlantic provinces, CAA Insurance strives to exceed client and broker expectations by listening and acting. “Brokers have offered great feedback and appreciation on our consistent, competitive rates in the market,” says president Matthew Turack. “Consumers seem to appreciate the offer of choice when it comes to insurance and want more products to fit their lifestyles. We continuously look at solutions to meet those needs.”

From major life events to everyday tasks, CAA Insurance’s focus is to make insurance as simple and comprehensive as possible so that clients have confidence in knowing they’ll be covered if things don’t quite go according to plan. “I continue to be amazed and proud at the consistent growth we’ve seen over the past year and the increase of our broker network,” Turack says. “When I look back over the past four months in particular, I am incredibly proud of CAA Insurance’s response to the pandemic. I feel we have offered the best relief for consumers in the industry, in the way of a 10% rate reduction on home and auto, and a $100 relief benefit for auto customers in Ontario.”

The full report is available in issue 8.04 of Insurance Business Canada, out now or find out more about CAA Insurance here:


Insurance Business is the leading independent business magazine and website for insurance brokers and advice professionals. A key business resource, Insurance Business provides daily breaking news, cutting-edge opinion and in-depth analysis affecting the industry. Insurance Business also offers a series of industry reports that recognize the achievements of key individuals and businesses as well as providing the latest in business best practice in a continually evolving industry. Part of the global Insurance Business suite of publications, IB reaches a wide readership in Australia, New Zealand, Asia, USA, Canada and UK.