Anantara Integrates with OKKAMI for Their Stay with Peace of Mind Initiative

OKKAMI helps Anantara Hotels go touchless so guests can enjoy their experience under a safe environment while still receiving personalised customer service.

Online PR News – 17-August-2020 – Bangkok – On the back of Covid-19, the Anantara “Stay with Peace of Mind” program focuses on implementing the highest hygiene and safety standards, in hopes of achieving a true peace of mind for Anantara’s guests. By partnering with OKKAMI, Anantara guests can enjoy their experience under a safe environment while still receiving personalised customer service.

A key feature that Anantara has prepared to anticipate guests’ needs is the digital check-in. Prior to arriving at the hotel, guests can request express check-in service by filling out a copy of the registration card. When guests arrive, Anantara’s guest guardians would already have the key cards ready for pick up. Aside from requesting express check-in, guests may also perform digital check-out. Guests can view their folio from the convenience of their mobile devices prior to checking out.

Throughout their stay, guests will be able to communicate with staff at all times through a unified live chat solution. This solution offers staff to keep in touch with guests in real time and maintain a personalised service through the comfort of their own mobile devices. Real-time conversations will allow staff to handle guests requests/needs instantly, while practicing hygiene measures. Anantara guests also have the benefit of scanning food & beverage venues’ QR codes on their mobile devices, without the need to touch a physical menu.

OKKAMI Inc. was founded in 2016 to cater to travelers and enhance all aspects of their journey. The company provides businesses in the hospitality industry with an IoT and guest engagement technology platform to better connect with customers, finalize transactions, and improve guest satisfaction. The platform also includes managed in-room devices in addition to downloadable apps for both iOS and Android.

About Anantara
The Anantara experience was born in 2001 with our first luxury property in Thailand’s historic seaside retreat of Hua Hin. From that day forward, we expanded throughout the world to cosmopolitan cities, lush islands, desert sands, heritage destinations, uncharted beaches and contemporary resort destinations. Today’s portfolio spans Cambodia, China, Indonesia, Malaysia, Maldives, Mauritius, Mozambique, Oman, Portugal, Qatar, Spain, Sri Lanka, Thailand, Tunisia, United Arab Emirates, Vietnam and Zambia.

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