City College of San Francisco Awards 24x7 IT & OneStop Student Services RFP to BlackBeltHelp

BlackBeltHelp is pleased to announce that City College of San Francisco has transitioned to BlackBeltHelp for OneStop and IT Help Desk Services.

Online PR News – 05-April-2020 – Chicago – The OneStop support allows the college’s students to get answers to requests across the campus lifecycle 24x7 via phone, chat, web, email, and SMS/text. The IT help desk support enables the college to enhance their end-users’ experience by providing round-the-clock assistance for their unique IT needs.

Our partner institutions have also seen how the right OneStop model drives increased retention, completion, and student satisfaction rates. The ‘Never Closed’ Virtual OneStop model delivers:

• Ability to serve both distance and presence-based students with a highly personalized experience
• 24x7 support by operating more efficiently
• Immediate resolution of Admissions, Registration, Financial Aid, Student Accounts, and other student inquiries
• 90% student satisfaction rates by resolving student service inquiries in one interaction
• Personalized online self-help tools and apps
• Proactive “nudging” to students via text, voicemail, and phone to enable specific calls to action

About City College of San Francisco:

City College of San Francisco is a public and urban community college in San Francisco, California. Founded in 1935 as a junior college, it is the only community college in San Francisco that serves around 70,000 students annually. The college is accredited by Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges.

The scope of support includes (but not limited to):

1. Financial Aid:

• Applying for Financial Aid
• Eligibility & Missing Documents
• Applications selected for Verification
• Account Status
• Award Amounts
• Support with different types of State & Federal Financial Aid (Grants, Scholarships, Loans, Work-Study)

2. Admissions/Enrollments:

• Application Process
• Admission Status & Change in Student Information
• Information on Fee Payment
• Semester Important Dates
• Medical Information
• Class/ Course Registration
• Enrollment Priorities & Graduation Applications
• Petition Status

3. IT/ LMS:

• Network Connectivity
• Productivity Applications
• Antivirus/Security Utilities
• Learning Management Systems
• Deliver cost-effective services
• Operating System Support
• Emails
• Password Resets

Why BlackBelthelp 24x7 Technology Help Desk Support:

• Higher Education Focus (200+ Higher Education Clients) indicated their familiarity with Higher Education culture and Relationship Management Skills
• Ability to support the entire learning ecosystem, including 24x7 OneStop Support, Learning Management System and Tech support
• Flexibility to provide call overflow support during fall and spring semester beginning
• Cost-Effective Solution – 40% less expensive than any other vendor
• End-User Satisfaction – 24x7 support with multi-modality i.e. Call, Email, Chat, Web forms
• Business Continuity – Internal Knowledgebase created by BlackBeltHelp aids business continuity and sound training for existing staff

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