Empowering agents with better tools can help boost productivity and, for call centers and businesses, the blended call center solution is the perfect tool.
Online PR News – 11-February-2020 – TEXAS – Ecosmob’s division Asterisk Service, introduced blended call center solution specifically designed to make it easy for agents to handle constantly increasing workloads with ease. This current version of the blended call center software is the outcome of years of interaction with businesses and call centers, observing their operations and deriving information on how software plays a crucial role in productivity and actually empowering agents.
Ecosmob has gone the extra mile in this iteration of its universally acclaimed
blended call center solution. First, it has poured in artificial intelligence that reflects in many different ways such as the software actually learning an agent’s way of working and skills, for example. AI also tracks customer interaction and helps agents. However, the important part is aligning software with the way agents work so as to make it easy and enjoyable for them to use the multitude of features to realize their goal. It becomes a joy to engage in outbound calls and take inbound calls as well as engage through social media.
The blended call center software ties in neatly with a backend CRM and enhanced inbound customer service experience even as it captures new leads that can be followed up with ease on social media. Outbound campaigns become a snap since one can easily set up call lists and automatic dialing besides IVR surveys and SMS broadcasts. Managers can set up lead management, agent quality management and monitor live calls to improve services.
Ecosmob’s contact center software has the full suite of features but what makes it different is the ease of use and sense of achievement that agents gain by being able to put their specific talents to use. This helps agents do more and love their work. The software includes advanced scripting tool for agents and skills management to assign topic specific calls to such skilled agents. Stress decreases and quality of work improves even as they proactively interact with customers.
“That is about agents in call centers that must use blended solutions for superior outcomes. However, the software is just as beneficial for enterprises that must interact with agents. With the software in-house, such businesses can conduct a variety of outbound campaigns to generate more leads and drive revenues while improving quality of customer experience.”
Call center solutions have the same features more or less but what sets Ecosmob apart is its focus on AI integration and usability from the agent perspective. This makes a vast difference to productivity and gains. “Users of our software get the best return on investment,” claimed the VP. Ecosmob provides full support before and after and its price is the best given what it offers.
Call centers and businesses interested in switching over to Ecosmob blended call center solution may get in touch on phone 91 7778842856, 1-303-997-3139 or chat live on https://www.ecosmob.com/contactcenter#Contact-us.