SnapEngage Releases Live Chat Software for Customer Service Teams
02/11/2020

SnapEngage now offers live chat software that allows customer service teams to optimize customer engagement.

Online PR News – 11-February-2020 – Boulder, CO – SnapEngage’s new chat software is designed to increase customer satisfaction and retain more customers with custom workflows that ensure opportunities don’t fall through the cracks. This responsive, goal-driven live chat empowers qualified leads to take the next step and convert. Learn more about this customer service chat software at https://snapengage.com/live-chat-solutions/support/

Today’s customers want modern, intuitive experiences when it comes to communicating with customer support teams. Implementing an effective chat solution gives customer service teams a leg up on businesses that only utilize traditional communication methods.

This new software is an omnichannel chat solution that allows customer support teams to engage with customers through mobile-optimized chat, SMS-to-Chat, Tweet-to-Chat, Facebook Messenger, WeChat, and Zalo integrations. SnapEngage’s chat solution integrates with popular CRM platforms and offers unlimited messaging, effective automations, implementation guidance, and advanced chatbot technology.

Accurate reporting and analytics allow customer service teams to better understand the buying journey of customers. Visitor information reports make it easy to understand leads and make smarter, more efficient interactions with customers. This enables managers to make data-driven staffing decisions and reduce cost-per-interaction.

SnapEngage is passionate about customer engagement, connecting people, and driving successful outcomes for businesses around the globe. https://snapengage.com/

SnapEngage was created in 2008 by two entrepreneurial software engineers with a dream: To empower organizations with technology to support the power of human connection. As a company, SnapEngage believes instant, quality interactions between companies, customers, and prospects serve a critical role in driving long-term success for businesses of all sizes.