Avaya Unveils New Innovations For Avaya IX™ Contact Center Portfolio
09/25/2019

Avaya's efforts to directly address specific customer needs have resulted in recently unveiled new innovations to its Avaya IX Contact Center.

Online PR News – 25-September-2019 – Santa Clara, California – Avaya has unveiled new innovative back office solutions into their Avaya IX Contact Center which provide media chat and messaging capabilities among customers, agents and back-office staff. The benefits add real-time insights for customer service agents and managers to enhance and improve customer experiences. These communication channels allow agents to get the answers they need quickly from managers and company experts so customers receive fast responses to inquires which improves overall satisfaction. A companies' contact center is an essential part of the organization which can be used to enable better experiences which leads to stronger brands.
Avaya has established a customer-centric approach to innovation and communication solutions. "These capabilities have been developed through Avaya's efforts to directly address specific customer needs," said Yaser Alzubaidi, senior director of digital engagement solutions for Avaya.

Avaya, headquartered in Santa Clara, California, has provided communications solutions around the globe and builds open, converged and innovative solutions to enhance and simplify communications and collaboration, in the cloud, on-premise or a hybrid of both.

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