Custom CRM integrated IVR solution from Asterisk Services transforms and redefines self service, bringing in its wake benefits for the corporate sector.
Online PR News – 19-September-2019 – TEXAS – Asterisk Service, a unit of global VoIP tech leaders Ecosmob, announced the launch of CRM integrated IVR solution tailored for the corporate sector. Speaking on the occasion the company's VP said, "We have acclaimed expertise in Asterisk IVR implementation as well as CRM and this latest offering is aimed squarely at corporate clients in order to deliver a better than normal customer experience."
Asterisk Service CRM-IVR solution is flexible. Enterprises may opt for a fully integrated solution. Enterprises that have an existing CRM like SalesForce or a custom CRM will benefit by Asterisk Service integrating its IVR into the existing one through fine-tuned API integration. This saves time of data entry or data migration. Asterisk Service can offer either of the above IVR CRM solutions. Another enterprise-friendly feature is that the IVR is extremely flexible and customizable as regards the menu options. Administrators can configure prompts with ease through a graphical user interface and use the text to speech integration as well as multilingual support to set up a very customer-friendly IVR system. "Our team takes care of technical upgrades or modifications while clients can focus on fine-tuning the IVR-CRM combine and extracting the best from it."
This corporate version of IVR solution with CRM integration feature is the outcome of study of expectations of the business segment, shortfalls of traditional standalone IVR and user experiences. "Our team has addressed all the shortcomings of standalone IVR by coming up with CRM integration easy user customization. Businesses can set up the CRM-IVR combination exactly the way they want it and based on their customer behaviors."
Asterisk Service Custom IVR-CRM Solution includes other useful features such as call recording and reports as well as customization. For instance, an enterprise can segment its incoming calls into new calls and calls from existing customers and, depending on nature of call, further segment it into sales or service support and feed respective departments with data for appropriate follow up. If an existing customer calls, for instance, then the call may be routed to service department if the customer presses a key for service. If it is about a new purchase then it goes to the sales data section and sales personnel are flagged to follow up on the call or have the IVR transfer the call to a salesperson.
Asterisk Service custom CRM-IVR for business brings in its wake an absolutely enhanced customer experience. This directly leads to more loyalty and more business for the company. In addition, businesses may choose the data from IVR to cross sell or up sell and further increase revenues.
Businesses interested in a new CRM-IVR integrated solution or integration of a new IVR into an existing CRM may get in touch with Asterisk Service on phone 91 79 40054019, 1-303-997-3139 or chat live on https://www.asteriskservice.com/solutions/crm-integrated-ivr-system.