Marval's MSM software aligns to latest SDI Service Desk certification reporting standard
08/20/2019

Marval's MSM IT service management software has once again been accredited by the Service Desk Institute as SDI Standard Performance Results Report Compliant.

Online PR News – 20-August-2019 – Kettering, United Kingdom – For organisations planning to achieve SDI's Service Desk Certification, Marval provides a series of pre-configured reports from within Marval's IT service management software that make it easy to generate the performance metrics required. Ensuring easy, efficient and intuitive access to core service desk metrics will prove invaluable for all service desk operations taking part in SDI's Service Desk Certification programme.

The Service Desk Institute are passionate about inspiring service desks to be brilliant. It is their mission to help service desk professionals find solutions to common challenges and enable service desks to achieve the recognition that they deserve.

SDI work with many of the service management industries leading minds and practitioners, bringing together a wealth of experience to develop and maintain the Global Best Practice Standard for Service Desk. Version 8 of the standard, released in March 2019, is the most comprehensive, detailed, and future-proofed set of standards for the Service Desk yet.

The latest version reflects positive attitudes towards different ways of working, diverse cultures and interests, as well as mental health and emotional wellbeing. Additionally, to drive the right behaviours through Service Desk metrics, version 8 of SDI's Global Best Practice Standard refines existing Management Information and Performance Results criteria as well as introducing measurements for Problem Management.

David Wright, Chief Value and Innovation Officer at SDI, added: "I've been impressed by Marval's approach to maintaining its compliance with the Management Information and Performance Results concept in version 8 of SDI's Global Best Practice Standard for Service Desk. The ITSM software solutions space is a very competitive market. More than ever, IT practitioners want simple, centralised, easy access to service management data, and great tools that help them rationalise, contextualise and leverage data holistically, to support continual improvement. I'm delighted that ITSM software companies like Marval, not only understand that but also offer a best practice aligned solution to support their customers' needs."

Commenting on the accreditation, Lisa Howkins, Managing Director of Marval said, "More and more of our customers are embarking on the SDI's Service Desk Certification and it is important that we help them in their service improvement goals and simplify the way in which they obtain required metric evidence from data recorded within our ITSM software. Marval MSM has been certified for more than five years and we are proud to have to have met the latest criteria requested by the SDI in our recent audit."

About Marval
Marval is committed to the on-going development of integrated ITSM software, consultancy and education. It is a single-source supplier for all ITSM needs, designed to improve service quality, productivity, customer satisfaction and reduce costs.

Marval MSM ITSM software is certified as ITIL process compliant to gold level under the AXELOS ITIL Software Scheme and assessed by PinkVERIFY - to 16 ITIL processes. The product has also been designed to support ITSM standards such as ISO/IEC 20000.

The integrated software solution ensures a reliable IT and service infrastructure, increased productivity and adaptability in service provision. It has been implemented by organisations across many diverse sectors worldwide. Marval MSM is used by internal and external support and by providers of outsourced and managed services.

Marval is a major practitioner, innovator, thought leader and contributor to good practice and standards in ITSM and is co-author of ITIL and ISO/IEC 20000. It has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team.

For more information please contact Marval Software
T: +44 (0)1536 711999
E-mail: media@marval.co.uk
W: https://www.marval.co.uk/itsm-software