Northgate Public Services acquires Snook

The deal will combine the two organisations' ambitions to transform public services and improve outcomes for citizens.

Online PR News – 21-June-2019 – United Kingdom – 20th June 2019: Northgate Public Services (NPS), a wholly owned subsidiary of NEC Corporation, has announced the acquisition of Snook, a service design agency
that specialises in redesigning public and private services to better meet users' needs. The deal will combine the two organisations' ambitions to transform public services and improve outcomes for citizens.

The acquisition comes at a time when the government is focused on taking a more collaborative and agile approach to developing services for people*, with the aim of ensuring any new services are designed around the needs of the individuals that use them rather than technology or the process itself.

Stephen Callaghan, CEO, Northgate Public Services said: "Snook's reputation for designing products and services that are more accessible, relevant and focused on people's needs is unrivalled in the public sector. Combine this with our focus on putting critical information into the hands of people where and when they need it, and the result will be technology solutions that achieve the delicate balance of both meeting the public sector's needs and the public it serves."

Sarah Drummond, co-founder and managing director of Snook, said, "In NPS, we have found a company that matches our drive, and ambition, and one with the resources to fuel our growth. Our research and knowledge of service design will be united with NPS's open software and capability to deliver. Together we will be able to increase the pace of change in the public sector and ensure products and services work and are accessible for the people who use them."

NPS has helped to screen more than 10 million babies for hearing loss, provided 50% of police forces in the UK with vital frontline information and supported 150 social housing providers to deliver efficient services to tenants across the globe.

Snook created the UK's first online police feedback platform, MyPolice, supported the government's Policy Lab division to improve the rental experience for landlords and tenants and has helped CycleHack with an award-winning initiative to overcome the barriers to cycling in 50 global cities.

Snook will continue to operate under its current brand and management team. The operational team will remain based in Glasgow and London and will expand over the next 12 months to accommodate their aspirations to develop more accessible and inclusive services for the general public. As well as managing their own projects, the team at Snook will help develop NPS's capabilities in user centered design and provide input on product development within NPS.

*Government Digital Service -
Notes to the editor:
● Interviews are possible with Steve Callaghan, CEO of Northgate Public Services and Sarah Drummond, co-founder and managing director of Snook
● Costs for the acquisition will remain undisclosed.

About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. The NEC Group globally provides "Solutions for Society" that promote the security, safety, efficiency and fairness of society. Under the company's corporate message of "Orchestrating a brighter world," NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, visit NEC at

About Northgate Public Services
Northgate Public Services (NPS) has a proven history of creating game changing software for the public sector. Our ability to put vital information into the hands of those that need it is the reason why 95% of local authorities work with us to deliver better services. It's why 15 different police forces have chosen our CONNECT software to improve decision making at the frontline. It's why 200 housing providers use NPS systems to manage their two million homes efficiently and it's why the NHS choose our technology to help them screen every baby in the UK for hearing loss. Based in the UK and working around the world, our 2,300 employees help improve the services that matter most. NPS is part of the NEC Corporation ("NEC", TSE: 6701), a leader in the integration of IT and network technologies that benefit businesses and people worldwide

About Snook
Snook are an award-winning and highly regarded design studio based in Glasgow and London. We have been applying Service Design methods (including co-design and co-production) in our work with Public, Third and Private Sector Organisations since 2009, working with national government, local authorities, the police, health, social and education services across the UK. We believe that design provides organisations with a practical way of engaging all stakeholders and 'doing' innovation. We use agile approaches, design methods and tools to support organisations to co-design and co-produce new services that

Over the past decade, Snook have helped the Samaritans design ways for people to improve their mental health, helped Neighbourhood Watch support older people facing fraud, worked with the NHS to redesign A+E, designed new national care services with the Scottish Government, worked with housing providers to support vulnerable tenants, helped local authorities commission new homeless systems and launched award winning platforms supporting young people to prepare for the world of work.

For further information, please contact:
Louise Everett, Catherine Lane PR