Hodusoft Added New Features of Video Calls and Chats in its Omnichannel Contact Center Software
06/19/2019

Hodusoft rich featured omnichannel contact center software now gains new features such as video calls and chats to make it even better.

Online PR News – 19-June-2019 – ahmedabad – Hodusoft, a unit of Ecosmob, global leaders in innovative VoIP technology, announced inclusion of video call, video chat and video conferencing facility in its already feature rich omnichannel contact center software. This comes close on the heels of a previous announcement that added Instagram along with Facebook and Twitter to its CC software.

WebRTC is at the core of video call and chats in the now updated omnichannel contact center software. Explaining this he said that WebRTC is simple enough to integrate but there is much more to it than just APIs. Given the fact that contact centers may receive calls from any part of the world and callers may be using any codec, interfacing and connecting all these for jitter-free video requires technical finesse and this is just what Hodusoft engineers have achieved. Audio clarity is another aspect that has received specific care to ensure there are no lost packets or any other glitches to affect audio call quality. Hondusoft has tested the video and audio quality during implementation to make sure that even in worst case scenarios such as slow internet connection, quality remains unaffected and participants in the call can carry on a chat.

Video and audio chat brings in its wake features such as conferencing and the capability to share documents during the chat as well as make video presentations. Parties in the chat can invite third parties to take part and it becomes a conference call. This, in the contact center context, cuts short interaction time and resolution of issues time besides delivering a superlative experience.

There is more to it than just simply audio-video chat in the omnichannel contact center software. These features mean that one can entirely do away with existing IP phones. Contact centers can free up space and use the freed space to better purpose. This is a side benefit as is energy saving. Yet another paradigm shift this video chat powered omnichannel contact center software brings is for startups who can simply set up operations using existing desktop computers or mobile systems without any upfront payment.

The main advantage is that omnichannel becomes truly interactive with video chat. Switching between channels is seamless for agents and such agents can start a video chat much to the pleasurable surprise and delight of the customer. Customer retention and loyalty improves. Of course, agents too love video chatting experience. It is so much more interactive and outcomes are positive.

Existing users of Hodusoft omnichannel contact center software can expect to receive updates and new customers will get it as part of the CC software package along with full support for installation, training and maintenance. Hodusoft, he said, is committed to serving contact centers and improving their bottom line.

Interested contact center operators may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638, drop an inquiry through the online form or chat on http://www.hodusoft.com.

Source: https://www.prlog.org/12775255-hodusoft-added-new-features-of-video-calls-and-chats-in-its-omnichannel-contact-center-software.html