European Companies Rank TCS # 1 in Customer Satisfaction
06/07/2019

• Tata Consultancy Services Named as #1 IT Service Provider by Customers in the European Market for the Sixth Consecutive Year

Online PR News – 07-June-2019 – Mumbai – • Tata Consultancy Services Named as #1 IT Service Provider by Customers in the European Market for the Sixth Consecutive Year
• The Independent Survey Ranked 30 IT Service Providers Based on Responses From More Than 1,600 CxOs and Senior Decision Makers
• The Study, Carried Out by Whitelane Research, also Reveals a Gap in the Market Between Desire and actual Implementation of Automation, Artificial Intelligence and Machine Learning
• TCS Machine First™ philosophy validated as an important tool to further strengthen the growth and transformation partnership with its clients

AMSTERDAM | MUMBAI, April 2, 2019: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been ranked number one for customer satisfaction in Europe's largest independent survey of IT service providers, carried out by Whitelane Research.
TCS has been ranked #1 across Europe by its clients for the sixth consecutive year, with an overall satisfaction score of 79%, beating the industry average by 10 percentage points (69%).

In the 2018 Whitelane research, TCS also achieved the following:

• Placed first in United Kingdom (81%), Germany (77%), Netherlands (80%), Nordics (82%), BeLux (80%) and Switzerland (74%).
• The only organization to rank number one in more than one market.
• Led the way in satisfaction levels based on both small and large contract valuations (>€10 million and