All client and company data, including payment data, personal data, passwords,
company or customer data, is safe, and no data has been compromised.
Online PR News – 22-May-2019 – Reno, NV – Picreel, the leading conversion rate optimization platform that uses popup offers and onsite retargeting to help website owners convert more visitors into buyers and subscribers, releases official response to recent attempted security breach. All client and company data, including payment data, personal data, passwords, company or customer data, is safe, and no data has been compromised.
Because the malware was immediately identified and security measures were automatically initiated to prevent the Picreel code from running, no client or company data was impacted, stolen, viewed, or otherwise affected.
"Hackers with servers out of Panama are regularly trying to access various sites around the world - which is why we had that safety system built into our script. When the hacker code tried to attack Picreel, the script that Picreel clients install on their websites was automatically deactivated. Although this prevented popup offers from launching when a visitor came to a site - it also prevented the hacker from capturing any information," said Kevin Petersen, General Manager at Picreel.
Data security has always been a top priority for Picreel. In addition to the built-in security system that automatically detected and prevented the attack, Picreel customer data - including account and payment profiles - is maintained outside of the company's front end servers. Any hack attempt on the Picreel website, while possibly disruptive to customers' advertising campaigns, is not connected to any sensitive data. Furthermore, Picreel customers' marketing leads are secured in a separate database.
"When we see issues like this, including ransomware, we routinely collect hackers' IP addresses and send them to the cyber crimes unit of the FBI. However, it is not practical, useful, nor actionable to notify our entire customer base every time we receive a ransomware email or other threat. Our policy is to notify customers affected by any level of breach or data loss, and to date, Picreel has never experienced a loss of data," concluded Petersen.
The company encourages customers to check Google's Transparency Report to view Picreel's "safe status" in real-time. It also recommends Picreel customers maintain their own website security protocols to keep hackers and malware from propagating malicious code on their servers.
About Picreel: Picreel is a conversion rate optimization software company with more than 10 years' experience helping website owners get more customers with fully customizable popup overlays, surveys and links that capture website visitors before they leave a site.