Hodusoft's contact center software specifically for automobile industry delivers enhanced customer experiences, cost reductions and easy integration into
Online PR News – 21-May-2019 – Texas – Hodusoft, a division of global VoIP tech leader Ecosmob, announced contact center software specifically developed for the automobile industry. Automobile segment needs to be even more responsive to delivering a better customer experience given that Morgan Stanley expects a downturn of 0.3% in this year. Even Bloomberg predicts that the car industry recession has started and it is bound to get worse. Hodusoft's contact center software aims at giving automotive manufacturers and dealers the vital tool to grab new customers, satisfy existing ones and drive more loyalty as well as business.
Speaking on the occasion the company's VP said that Hodusoft's call center software for automotive segment is feature rich, easy to use and available as a hosted package. The contact center software can be put in place in different ways. For instance, Hodusoft contact center software can be put in place for an automobile vehicle manufacturer. In this instance, the software not only helps the manufacturer serve the dealer and service networks but the manufacturer can also have the CC solution put in place by each dealer and service station in the network. This assures uniformity, ease of use and data aggregation at a central point from a global network. Hodusoft's contact center software is just perfect for automobile distributorships and dealer networks. The software integrates well into existing CRM and DMS.
Intelligent IVR is part of the contact software solution for automobile segment. Callers can find information on availability, prices, performance and other details. Existing customers can find out about service status or book an appointment for service or request a pick or just about any service. This helps automotive distributors save on human resources.
Taking it a step further, it becomes easy to deliver a superior experience for customers with this contact center software. WebRTC audio and video chat take interaction to a higher level of delight. For instance, video enables face to face conversation and also permits a customer to view an actual model in the showroom and its performance. Research shows that quality of interaction is more convincing for prospective targets than the quality or performance vehicle itself because it shows they can be assured of quality of service after sales, which is a deciding point.
Immediacy is of importance just as well in capturing new leads and satisfying existing customers. The inbuilt mobility, automatic call distribution, skill mapping and omnichannel features in Hodusoft's contact center solution prove priceless. A caller can be directed to the right employee, depending on whether it is about sales or service. If he is not in office, the system automatically forwards calls to his mobile or home number. In the same way a distributorship with a number of branches can use it effectively to forward calls to the right person in the right location. The omnichannel feature enables reach through email, social media, fax, voice, messenger, text messaging, video or chat. The same applies to service matters. The beauty of the system is that it integrates into an existing dealer management system and CRM allowing even more seamless and speedy customer service. Data is integrated seamlessly and the contact center software delivers finely analyzed intelligence to help in a variety of ways.
Delighted people appreciate it by giving more business and showing more loyalty, which certainly matters a lot in recessionary times.
Interested people may get in touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638 or chat live on http://hodusoft.com/contact-center-software/.